Hearing Wellness Advisor- Chelmsford

Sonova
United Kingdom
Workplace: OnsiteFull timeGBP 26,500+ annuallyFunction: OtherSkills: ["Customer focus","Communication","Organisational skills","Attention to detail","Consultative communication"]

Support customers throughout their hearing journey in a modern clinic environment, serving as the first point of contact. Conduct hearing screenings and pre-clinic checks, help with hearing aid maintenance and troubleshooting, and assist Audiologists with clinic flow and customer preparation. Manage administration, appointments, and accurate customer records while delivering a high-quality, customer-centric service. Receive structured training and a clear pathway toward QHAD and qualified Audiologist roles.

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FursaFursa
Sonova
Sonova
1 day ago

Hearing Wellness Advisor- Chelmsford

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Support customers throughout their hearing journey in a modern clinic environment, serving as the first point of contact. Conduct hearing screenings and pre-clinic checks, help with hearing aid maintenance and troubleshooting, and assist Audiologists with clinic flow and customer preparation. Manage administration, appointments, and accurate customer records while delivering a high-quality, customer-centric service. Receive structured training and a clear pathway toward QHAD and qualified Audiologist roles.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Seniority: Entry level

Key Responsibilities

  • •Be the first point of contact for customers, providing a warm and professional welcome.
  • •Carry out hearing screenings and pre-clinic checks.
  • •Support hearing aid maintenance, aftercare, and troubleshooting.
  • •Assist Audiologists with clinic flow and customer preparation.
  • •Manage administration, appointments, and customer records accurately while delivering a customer-centric service.

Pay and Benefits

Salary: GBP 26,500 annually
Perks:Pension SchemeLife AssuranceAnnual Leave

Key Requirements

  • •GCSEs (or equivalent) Grade C / 5 or above in Maths, English, and Science.
  • •Strong performance and a customer-focused approach.
  • •Ability to balance academic study with clinical practice.
  • •Strong communication and organisational skills with attention to detail.
  • •Confidence working with customers in a consultative environment and interest in progression into audiology.
Experience:HealthcareRetail
Skills:Customer focusCommunicationOrganisational skillsAttention to detailConsultative communication

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website