Customer Relations Representative (6 months FTC)

Hoka
London
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Collaboration","Teamwork","Problem-solving","Customer focus"]

Deliver proactive, seamless customer service across telephone, email, web chat, and social media for HOKA, UGG, and Teva. Serve as a market specialist by advising on local trends, collaborating with the Customer Resolution team to support order fulfilment, and using consumer feedback to drive process improvements. Join consumer experience projects and represent a strong “One team” approach through meaningful teamwork.

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Hoka
Hoka
1 day ago

Customer Relations Representative (6 months FTC)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Deliver proactive, seamless customer service across telephone, email, web chat, and social media for HOKA, UGG, and Teva. Serve as a market specialist by advising on local trends, collaborating with the Customer Resolution team to support order fulfilment, and using consumer feedback to drive process improvements. Join consumer experience projects and represent a strong “One team” approach through meaningful teamwork.
Location: London
Workplace: Hybrid
Employment Type: Full time · 6 months
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Provide excellent, proactive customer service at all contact points via telephone, email, web chat, and social media.
  • •Advocate for the brands by communicating with consumers across channels.
  • •Act as a country specialist to advise on current trends and local knowledge.
  • •Collaborate with the Customer Resolution team to ensure order fulfilment.
  • •Use and analyze consumer feedback to cultivate process improvements and support consumer experience projects.

Pay and Benefits

Perks:Paid LeaveEmployee Discounts

Key Requirements

  • •Previous experience in a customer service role (plus).
  • •Adaptable team player with excellent communication and collaboration skills.
  • •Proactive problem-solver with a customer-centric mindset.
  • •Keen eye for detail and ability to resolve queries by phone, email, and online chat.
  • •Availability to start in late September or early October.
Experience:Fashion
Skills:CommunicationCollaborationTeamworkProblem-solvingCustomer focus

Company Brief

Hoka
Deckers Brands designs, markets, and distributes premium footwear, apparel, and accessories through global brands including HOKA, UGG, Teva, and Sanuk, selling via wholesale, e-commerce, and owned retail stores.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Goleta, United States
Founded: 1973
Website