Wise

2 days ago

Senior Customer Success Manager (German Speaking)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Reposted: first listed 4 days ago

Job Summary

Own the operational relationship and volume retention for a portfolio of Tier 1 EMEA partners, acting as a trusted advisor to partner-side operational and executive stakeholders. Lead QBRs and independently drive operational success plans alongside account management. Proactively close systemic gaps that unlock revenue, build data-backed business cases, and influence Wise Platform product and servicing roadmaps. Act as incident commander for high-severity events and scale playbooks across the CSM organization.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own the end-to-end operational relationship for Tier 1 EMEA partners as a trusted advisor to operational and executive stakeholders.
•Lead QBRs and frame operational performance against commercial goals, shaping roadmap alignment.
•Proactively identify and close operational gaps that unlock revenue, and build data-backed business cases to gain cross-functional buy-in.
•Coordinate high-severity cross-regional incidents as incident commander, including partner communications and post-incident follow-through via reusable frameworks.
•Build and scale frameworks and playbooks across new products, markets, and processes, and mentor less senior CSMs to handle operational blockers.

Pay and Benefits

Salary: GBP 74,000 - 90,000 annually

Key Requirements

•Experience in customer success, account/relationship management, or operational leadership supporting Tier 1 enterprise clients, ideally in payments or fintech.
•Professional-level German proficiency (spoken and written).
•Proven experience with Tier 1 relationships (5M+ ARR) and executive-level stakeholder management.
•Strong technical fluency to discuss APIs, webhooks, and payment rails with partner engineering teams.
•Advanced data analysis skills (SQL/Looker/Lightdash or equivalent) to build business cases.

Experience:FintechFinancial servicesPayments

Skills:NegotiationPresentationStakeholder managementIncident responseData-driven problem-solving

Languages:GermanFrenchPortuguese

Tech Stack:APIsWebhooksSwiftSQLLookerLightdash

Company Brief

Wise

Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Wise

2 days ago

Senior Customer Success Manager (German Speaking)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Reposted: first listed 4 days ago

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own the end-to-end operational relationship for Tier 1 EMEA partners as a trusted advisor to operational and executive stakeholders.
•Lead QBRs and frame operational performance against commercial goals, shaping roadmap alignment.
•Proactively identify and close operational gaps that unlock revenue, and build data-backed business cases to gain cross-functional buy-in.
•Coordinate high-severity cross-regional incidents as incident commander, including partner communications and post-incident follow-through via reusable frameworks.
•Build and scale frameworks and playbooks across new products, markets, and processes, and mentor less senior CSMs to handle operational blockers.

Pay and Benefits

Salary: GBP 74,000 - 90,000 annually

Key Requirements

•Experience in customer success, account/relationship management, or operational leadership supporting Tier 1 enterprise clients, ideally in payments or fintech.
•Professional-level German proficiency (spoken and written).
•Proven experience with Tier 1 relationships (5M+ ARR) and executive-level stakeholder management.
•Strong technical fluency to discuss APIs, webhooks, and payment rails with partner engineering teams.
•Advanced data analysis skills (SQL/Looker/Lightdash or equivalent) to build business cases.

Experience:FintechFinancial servicesPayments

Skills:NegotiationPresentationStakeholder managementIncident responseData-driven problem-solving

Languages:GermanFrenchPortuguese

Tech Stack:APIsWebhooksSwiftSQLLookerLightdash

Company Brief

Wise

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 3.8

Website LinkedIn Glassdoor