Personal Banking Advisor

Mashreq
Egypt
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Customer service","Communication","Problem-solving","Sales orientation"]

Interact with customers over the phone to understand retail banking needs, provide guidance on procedures and products, and resolve issues on the spot. Deliver excellent service to build loyalty, convert customer conversations into sales opportunities to meet financial targets, and capture feedback for continual product development. Work in a call center environment within bank and Direct Banking Center guidelines, including root-cause analysis and reversals of charges and fees when needed.

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FursaFursa
Mashreq
Mashreq
1 month ago

Personal Banking Advisor

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Interact with customers over the phone to understand retail banking needs, provide guidance on procedures and products, and resolve issues on the spot. Deliver excellent service to build loyalty, convert customer conversations into sales opportunities to meet financial targets, and capture feedback for continual product development. Work in a call center environment within bank and Direct Banking Center guidelines, including root-cause analysis and reversals of charges and fees when needed.
Location: Egypt
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Interact with customers over the phone to understand their banking needs.
  • •Provide customer service to achieve customer loyalty.
  • •Resolve customer problems over the telephone on the spot.
  • •Convert sales opportunities to meet financial targets.
  • •Clarify and explain retail banking procedures and products; capture feedback and handle charge/fee reversals when necessary.

Key Requirements

Skills:Customer serviceCommunicationProblem-solvingSales orientation

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
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Glassdoor: 3.3
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