Sutherland

4 weeks ago

Technical Customer Service Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Join Sutherland as a Technical Customer Service Associate handling inbound calls to provide excellent customer service and technical solutions. You’ll assist customers with technical issues, product information, payments, and account maintenance, while leveraging CRM tools and Microsoft Office. The role emphasizes problem solving, empathy, and clear communication in a fast-paced, onsite Jamaica-based environment.

Location: Jamaica

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Be the point of contact for inbound calls and live chat interactions to provide exceptional customer service and technical solutioning.
•Respond to inquiries about technical issues, products, services, payments, or general account maintenance.
•Identify customer needs quickly and take appropriate action steps to satisfy them.
•Troubleshoot technical issues and guide customers through resolution steps with sound business judgment.
•Possibly up-sell customers to new products or services when appropriate.

Pay and Benefits

Perks:Health InsurancePaid TrainingPaid LeaveLife InsuranceShuttle Services

Key Requirements

•A minimum of 3-4 CXC/GCE subjects inclusive of English Language, or a U.S. high school diploma or GED.
•Must have a valid (not expired) government issued ID, TRN and NIS card.
•Flexible availability to work any day and any assigned shift weekly (Weekends and Public Holidays).
•Able to train and/or work onsite at Kingston and Portmore sites.
•Experience in customer service is an asset and preferred; strong technical or troubleshooting skills required.

Education:High School

Skills:CommunicationEmpathyProblem-solvingPatienceActive listening

Languages:English

Tech Stack:CRMMicrosoft OfficeOutlookExcel

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Sutherland

4 weeks ago

Technical Customer Service Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Jamaica

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Be the point of contact for inbound calls and live chat interactions to provide exceptional customer service and technical solutioning.
•Respond to inquiries about technical issues, products, services, payments, or general account maintenance.
•Identify customer needs quickly and take appropriate action steps to satisfy them.
•Troubleshoot technical issues and guide customers through resolution steps with sound business judgment.
•Possibly up-sell customers to new products or services when appropriate.

Pay and Benefits

Perks:Health InsurancePaid TrainingPaid LeaveLife InsuranceShuttle Services

Key Requirements

•A minimum of 3-4 CXC/GCE subjects inclusive of English Language, or a U.S. high school diploma or GED.
•Must have a valid (not expired) government issued ID, TRN and NIS card.
•Flexible availability to work any day and any assigned shift weekly (Weekends and Public Holidays).
•Able to train and/or work onsite at Kingston and Portmore sites.
•Experience in customer service is an asset and preferred; strong technical or troubleshooting skills required.

Education:High School

Skills:CommunicationEmpathyProblem-solvingPatienceActive listening

Languages:English

Tech Stack:CRMMicrosoft OfficeOutlookExcel

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor