AMER - Sales & Service Manager Template

Alo Yoga
United States
Workplace: OnsiteFull timeUSD 60,000+ annuallyFunction: SalesExperience: 3-5 yearsSkills: ["Communication","Interpersonal skills","Coaching","Time management","Accountability"]

Lead sales and service operations as part of the store leadership team, focusing on exceptional guest experience. Root-cause and escalate sales opportunities, coach and develop the Sales & Service team, and ensure strong sales floor coverage and customer relationships. Partner with the General Manager on sales/service strategy, budgeting and reporting (including metrics like expenses and sell-through), and represent the business in meetings while executing the store’s Sales & Service model efficiently.

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Alo Yoga
Alo Yoga
2 days ago

AMER - Sales & Service Manager Template

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Source: Company careers pageValidated by: Fursa AI
Last checked: 35 minutes agoStatus: Live

Job Summary

Lead sales and service operations as part of the store leadership team, focusing on exceptional guest experience. Root-cause and escalate sales opportunities, coach and develop the Sales & Service team, and ensure strong sales floor coverage and customer relationships. Partner with the General Manager on sales/service strategy, budgeting and reporting (including metrics like expenses and sell-through), and represent the business in meetings while executing the store’s Sales & Service model efficiently.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps.
  • •Oversee the Sales & Service team to deliver an exceptional guest experience through guest connection assessment, product education, and feedback/coaching.
  • •Build customer relationships daily and ensure effective sales floor coverage by developing workforce solutions and leading selling initiatives.
  • •Partner with the General Manager to develop and execute the store Sales & Service strategy, including budget, reporting, and metrics (e.g., expenses, sell-through).
  • •Lead people initiatives: ensure team alignment with ALO mission and guiding principles, and support recruitment, succession planning, and scheduling in partnership with the General Manager.

Pay and Benefits

Salary: USD 60,000 annually
Perks:Employee DiscountFree MembershipHealth InsuranceDentalVision401kMonthly IncentivesClothing AllowanceParent SupportYoga Classes

Key Requirements

  • •3-5 years of retail or related industry leadership experience.
  • •Working knowledge of MS Office (Word, Excel, Outlook).
  • •Extraordinary interpersonal and communication skills, both verbal and written.
  • •Agile in a changing environment with the ability to handle multiple tasks.
  • •Ability to lift, push, carry, or move up to 50 pounds and safely climb/stay active for an entire shift.
Experience:3-5 yearsRetail
Skills:CommunicationInterpersonal skillsCoachingTime managementAccountability
Languages:English
Tech Stack:MS OfficeWordExcelOutlook

Company Brief

Alo Yoga
Designs and sells premium yoga-inspired apparel, activewear, and accessories direct-to-consumer and through retail partners. Known for stylish performance fabrics, lifestyle branding, and a strong digital and retail presence globally.
Industry: Fashion & Apparel
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Los Angeles, United States
Founded: 2007
WebsiteLinkedIn