Customer Success Manager

Qlub
Los Angeles
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Multitasking","Prioritization","Problem-solving","Customer focus"]

Own the customer support experience end-to-end, resolving inquiries across phone, email, and chat while being the on-the-ground face of the platform. Visit restaurant partners across SoCal to train staff, resolve issues in person, and strengthen relationships. Set and improve troubleshooting standards, capture product feedback, partner with Operations to drive end-to-end resolution, and report support performance metrics to leadership.

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Qlub
Qlub
5 days ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own the customer support experience end-to-end, resolving inquiries across phone, email, and chat while being the on-the-ground face of the platform. Visit restaurant partners across SoCal to train staff, resolve issues in person, and strengthen relationships. Set and improve troubleshooting standards, capture product feedback, partner with Operations to drive end-to-end resolution, and report support performance metrics to leadership.
Location: Los Angeles
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own the customer support experience end-to-end, resolving queries across phone, email, and chat
  • •Regularly visit restaurant partners and partner sites to train staff, resolve issues in person, and strengthen relationships
  • •Set standards and processes for identifying and troubleshooting issues, and build the team to deliver against them
  • •Capture, organize, and report product issues and customer feedback to internal teams, ensuring the right insights reach Product and Operations
  • •Partner closely with Operations to follow up with customers and ensure technical issues are resolved end-to-end, while tracking and reporting support performance to leadership

Key Requirements

  • •3+ years of experience in customer support or customer experience, including experience managing a team
  • •Excellent written and verbal communication skills
  • •Ability to multitask and prioritize in a fast-paced environment
  • •Strong problem-solving skills and attention to detail
  • •Customer-focused with a positive attitude and a bias toward action
Experience:3+ yearsFintechPaymentsHospitalityCustomer experienceCustomer support
Skills:CommunicationMultitaskingPrioritizationProblem-solvingCustomer focus
Tech Stack:QR codePaymentsSoftPOSDigital menusPay-at-tableOrder-and-payPayment links

Company Brief

Qlub
Qlub provides a QR‑based, app‑free restaurant payments and ordering platform that enables customers to browse menus, order, split bills, and pay instantly. The company focuses on speeding checkouts, increasing table turnover, and delivering analytics and integrations for hospitality operators.
Industry: FoodTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series B
Headquarters: Dubai, United Arab Emirates
Founded: 2021
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor