Customer Service Delivery Advocate

Carvana
Louisiana
Workplace: OnsiteFull timeUSD 19 - 21 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer service","Safety awareness","Detail-oriented","Communication","Physical stamina"]

Deliver vehicles to customers’ doors using Carvana’s custom car haulers, ensuring safe, reliable transport. Load and unload vehicles, inspect haulers for safe-to-drive conditions, and maintain a clean driving record in line with Carvana’s CMV policy. Complete customer paperwork and add detailed notes in the customer tracking system. Work rotating shifts across 7am–9pm, supported by training and a performance-based pay program.

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FursaFursa
Carvana
Carvana
2 months ago

Customer Service Delivery Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: first listed 3 weeks ago

Job Summary

Deliver vehicles to customers’ doors using Carvana’s custom car haulers, ensuring safe, reliable transport. Load and unload vehicles, inspect haulers for safe-to-drive conditions, and maintain a clean driving record in line with Carvana’s CMV policy. Complete customer paperwork and add detailed notes in the customer tracking system. Work rotating shifts across 7am–9pm, supported by training and a performance-based pay program.
Location: Louisiana
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles directly to customers’ doors using custom car haulers with provided training.
  • •Frequently load/unload vehicles onto haulers and inspect the hauler to ensure safe-to-drive conditions.
  • •Complete customer paperwork and enter thorough notes in the customer tracking system.
  • •Drive safely and maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.
  • •Work scheduled shifts (7 days/week) with rotating days off between weekdays and weekends.

Pay and Benefits

Salary: USD 19 - 21 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveStudent LoanEquityOvertime

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Ability to perform physically demanding tasks including detailing vehicles and loading/unloading haulers in indoor/outdoor conditions, with occasional extreme weather exposure.
  • •Ability to walk/stand and sustain physical activity for extended periods (8+ hours).
  • •Must be able to read, write, speak and understand English.
  • •Must pass a drug test and obtain a DOT Medical Card; must be at least 21 and possess a valid driver’s license.
Experience:2+ yearsCustomer-facingAutomotiveRetailDelivery
Skills:Customer serviceSafety awarenessDetail-orientedCommunicationPhysical stamina
Licenses:Valid driver’s licenseChauffeur’s license (IL, MI, LA, MO within first two weeks)Vehicle Verifier license (CA within first 90 days)Salesperson license (NV, TN, VA within first two weeks)
Certifications:Notary (within first 90 days)DOT Medical Card
Languages:English
Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn