Assistant Manager, VIP Services - Atlantis The Royal (Dubai, AE)

Kerzer International
Dubai
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 2+ yearsEducation: associatesSkills: ["Leadership","Training","Guest service","Personalization","Organization"]

Lead the day-to-day VIP Services operation for Atlantis The Royal, maintaining exceptional standards of service delivery, training, and personalized guest experiences in a 24/7 setting. Serve and assist VIP guests with bespoke, world-class moments across the resort. Coach team members, drive department KPIs, improve service offerings, and support performance management and disciplinary processes with guidance from VIP leadership.

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Kerzer International
Kerzer International
1 day ago

Assistant Manager, VIP Services - Atlantis The Royal (Dubai, AE)

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Last checked: 12 hours agoStatus: Live

Job Summary

Lead the day-to-day VIP Services operation for Atlantis The Royal, maintaining exceptional standards of service delivery, training, and personalized guest experiences in a 24/7 setting. Serve and assist VIP guests with bespoke, world-class moments across the resort. Coach team members, drive department KPIs, improve service offerings, and support performance management and disciplinary processes with guidance from VIP leadership.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Assist and lead the day-to-day VIP Services operation, ensuring high standards of service delivery.
  • •Serve and assist VIP guests in a 24/7 environment, creating and delivering bespoke experiences.
  • •Support operational needs across the VIP Services department.
  • •Coach team members and drive delivery of department KPIs.
  • •Where necessary, support performance management and disciplinary processes with guidance from VIP leadership.

Pay and Benefits

Perks:Health InsuranceDentalAnnual FlightsLife InsuranceIncentive ProgramDiscounted Rates

Key Requirements

  • •Diploma or Associate Degree (or similar) in a related field.
  • •Extensive luxury 5-star butler experience.
  • •Minimum 2 years as a Senior Butler or Assistant Head Butler.
  • •Fluency in one of: Russian, German, Arabic, French, Spanish, or Chinese.
  • •Demonstrated passion for service, people, and training with a willingness to learn resort operations in an on-the-ground approach.
Experience:2+ yearsLuxury hospitality5-star hospitalityButler serviceHospitality
Education:Associate's
Skills:LeadershipTrainingGuest servicePersonalizationOrganization
Languages:RussianGermanArabicFrenchSpanishChinese

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn