Manager - Coupa Administration and Governance (Jamaica or Tulsa, OK-based)

Sutherland
Jamaica, United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 2-5 yearsEducation: bachelorsSkills: ["Analytical and problem-solving","Attention to detail","Stakeholder management","Verbal and written communication","Organizational and documentation","Continuous improvement"]

Manage the day-to-day administration, configuration, maintenance, and support of the Coupa Procure-to-Pay platform. Ensure master data integrity (GL accounts, cost centers, locations, and legal entities), provision and secure user access, and maintain approval workflows. Support supplier onboarding and catalog management, handle functional support requests, and execute release, regression, and UAT testing while coordinating with Procurement, Finance, IT, and business stakeholders to drive continuous improvement and governance compliance.

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FursaFursa
Sutherland
Sutherland
1 day ago

Manager - Coupa Administration and Governance (Jamaica or Tulsa, OK-based)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Manage the day-to-day administration, configuration, maintenance, and support of the Coupa Procure-to-Pay platform. Ensure master data integrity (GL accounts, cost centers, locations, and legal entities), provision and secure user access, and maintain approval workflows. Support supplier onboarding and catalog management, handle functional support requests, and execute release, regression, and UAT testing while coordinating with Procurement, Finance, IT, and business stakeholders to drive continuous improvement and governance compliance.
Location: Jamaica, United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Administer and maintain Coupa master data, including GL accounts, cost centers, and organizational entities, ensuring accuracy via audits.
  • •Provision and secure user access and permissions, deactivating accounts as needed and maintaining compliance with internal controls.
  • •Configure and troubleshoot approval workflows and approval hierarchies, performing root cause analysis and recommending improvements.
  • •Support supplier onboarding through the Coupa Supplier Portal and maintain supplier catalogs (pricing and catalog content).
  • •Manage the support queue, resolve functional requests within service levels, escalate complex issues, and coordinate release, regression, and UAT testing with stakeholders.

Key Requirements

  • •2–5 years administering or supporting the Coupa platform (or similar Procure-to-Pay systems like SAP Ariba, Oracle Procurement Cloud, Jaggaer, Ivalua, Basware).
  • •Hands-on experience with master data management, user administration, and approval workflow configuration.
  • •Experience supporting procurement or finance operations and working with financial master data.
  • •Experience executing system testing, including release testing, regression testing, and UAT support.
  • •Proficiency with Excel and experience using service management tools (ServiceNow, Jira, or similar) is preferred.
Experience:2-5 yearsProcure-to-PayERP integrationsSupplier management
Education:Bachelor's in Information Systems, Business Administration, Finance, Accounting, Supply Chain Management, or related field
Skills:Analytical and problem-solvingAttention to detailStakeholder managementVerbal and written communicationOrganizational and documentationContinuous improvement
Languages:English (US)English
Tech Stack:CoupaProcure-to-PaySAP AribaOracle Procurement CloudJaggaerIvaluaBaswareMicrosoft ExcelServiceNowJiraGL accountsCost CentersApproval workflowsUser Acceptance Testing (UAT)

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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