2 days ago

Service Operations Associate Project Intern (TikTok Shop) - 2026 Start (BS/MS)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Support TikTok Shop’s Governance and Experience (GNE) team through short-term project work focused on service operations. You’ll refine prompts and AI model outputs, convert SOPs/policies/decision trees into AI-readable logic, and build/optimize workflows. Validate AI performance in real service scenarios while partnering with operations, product, and service teams to accelerate launch readiness.

Location: Singapore

Workplace: Onsite

Employment Type: Internship

Job Function: Solutions Engineering & Sales Engineering

Seniority: Intern level

Key Responsibilities

•Perform prompt engineering and AI model refinement.
•Evaluate AI outputs and identify improvement opportunities.
•Translate SOPs, policies, and decision trees into AI-readable logic.
•Create and optimize workflows.
•Test and validate AI performance across real service scenarios while partnering with operations, product, and service teams to support launch readiness.

Key Requirements

•Excellent written and spoken communication skills with the ability to follow instructions and convey information clearly.
•Proficient with digital tools; strong familiarity with Microsoft Excel and basic productivity software, plus fast and accurate typing.
•Highly meticulous and organized; able to spot errors, inconsistencies, and improvement opportunities in documentation and process flows.
•Ability to work independently with minimal supervision and manage multiple priorities under tight timelines.
•Strong interest in AI, LLMs, and prompt engineering; experience using generative AI tools and improving SOPs/process documentation is a plus.

Experience:AILLMsGenerative AI

Skills:CommunicationAttention to detailOrganizational skillsIndependent workPrioritization

Tech Stack:Microsoft ExcelExcelAILLMsGenerative AIPrompt engineering

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

2 days ago

Service Operations Associate Project Intern (TikTok Shop) - 2026 Start (BS/MS)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Internship

Job Function: Solutions Engineering & Sales Engineering

Seniority: Intern level

Key Responsibilities

•Perform prompt engineering and AI model refinement.
•Evaluate AI outputs and identify improvement opportunities.
•Translate SOPs, policies, and decision trees into AI-readable logic.
•Create and optimize workflows.
•Test and validate AI performance across real service scenarios while partnering with operations, product, and service teams to support launch readiness.

Key Requirements

•Excellent written and spoken communication skills with the ability to follow instructions and convey information clearly.
•Proficient with digital tools; strong familiarity with Microsoft Excel and basic productivity software, plus fast and accurate typing.
•Highly meticulous and organized; able to spot errors, inconsistencies, and improvement opportunities in documentation and process flows.
•Ability to work independently with minimal supervision and manage multiple priorities under tight timelines.
•Strong interest in AI, LLMs, and prompt engineering; experience using generative AI tools and improving SOPs/process documentation is a plus.

Experience:AILLMsGenerative AI

Skills:CommunicationAttention to detailOrganizational skillsIndependent workPrioritization

Tech Stack:Microsoft ExcelExcelAILLMsGenerative AIPrompt engineering

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn