Service Operations Associate Project Intern (TikTok Shop) - 2026 Start (BS/MS)

TikTok
Singapore
Workplace: OnsiteInternshipFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Attention to detail","Organizational skills","Independent work","Prioritization"]

Support TikTok Shop’s Governance and Experience (GNE) team through short-term project work focused on service operations. You’ll refine prompts and AI model outputs, convert SOPs/policies/decision trees into AI-readable logic, and build/optimize workflows. Validate AI performance in real service scenarios while partnering with operations, product, and service teams to accelerate launch readiness.

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FursaFursa
TikTok
TikTok
1 month ago

Service Operations Associate Project Intern (TikTok Shop) - 2026 Start (BS/MS)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Support TikTok Shop’s Governance and Experience (GNE) team through short-term project work focused on service operations. You’ll refine prompts and AI model outputs, convert SOPs/policies/decision trees into AI-readable logic, and build/optimize workflows. Validate AI performance in real service scenarios while partnering with operations, product, and service teams to accelerate launch readiness.
Location: Singapore
Workplace: Onsite
Employment Type: Internship
Job Function: Solutions Engineering & Sales Engineering
Seniority: Intern level

Key Responsibilities

  • •Perform prompt engineering and AI model refinement.
  • •Evaluate AI outputs and identify improvement opportunities.
  • •Translate SOPs, policies, and decision trees into AI-readable logic.
  • •Create and optimize workflows.
  • •Test and validate AI performance across real service scenarios while partnering with operations, product, and service teams to support launch readiness.

Key Requirements

  • •Excellent written and spoken communication skills with the ability to follow instructions and convey information clearly.
  • •Proficient with digital tools; strong familiarity with Microsoft Excel and basic productivity software, plus fast and accurate typing.
  • •Highly meticulous and organized; able to spot errors, inconsistencies, and improvement opportunities in documentation and process flows.
  • •Ability to work independently with minimal supervision and manage multiple priorities under tight timelines.
  • •Strong interest in AI, LLMs, and prompt engineering; experience using generative AI tools and improving SOPs/process documentation is a plus.
Experience:AILLMsGenerative AI
Skills:CommunicationAttention to detailOrganizational skillsIndependent workPrioritization
Tech Stack:Microsoft ExcelExcelAILLMsGenerative AIPrompt engineering

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn