Fashion Consultant - Tory Burch, Galleria Mall (Emiratisation)

Chalhoub Group
Abu Dhabi
Workplace: OnsiteFull timeFunction: SalesSkills: ["Communication","Customer focus","Relationship building","Data-driven thinking"]

Drive individual and store sales targets while delivering exceptional guest experience in a luxury retail environment. Support in-store implementation of CRM/CX initiatives, capture customer data in line with marketing requirements, and promote the MUSE loyalty program and app offerings. Use customer and product performance insights (top sellers, slow movers) to inform business reviews, maintain VM and SOP compliance, and ensure click-and-collect SLAs are met. Participate in CX initiatives and in-store marketing activations.

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Chalhoub Group
Chalhoub Group
1 day ago

Fashion Consultant - Tory Burch, Galleria Mall (Emiratisation)

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Last checked: 7 hours agoStatus: Live

Job Summary

Drive individual and store sales targets while delivering exceptional guest experience in a luxury retail environment. Support in-store implementation of CRM/CX initiatives, capture customer data in line with marketing requirements, and promote the MUSE loyalty program and app offerings. Use customer and product performance insights (top sellers, slow movers) to inform business reviews, maintain VM and SOP compliance, and ensure click-and-collect SLAs are met. Participate in CX initiatives and in-store marketing activations.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Achieve individual and collective sales targets while delivering exceptional guest experience.
  • •Implement CRM/CX initiatives in-store and ensure customer data is captured according to marketing requirements.
  • •Collect and analyze customer behavior and product performance data to inform business reviews.
  • •Drive client relationships via an omni-channel approach and promote loyalty (MUSE) and app offerings.
  • •Maintain VM compliance and ensure click-and-collect is executed within SLAs, while supporting in-store CX initiatives and marketing activations.

Pay and Benefits

Perks:Health InsuranceRemote WorkChild EducationDiscounts

Key Requirements

  • •Deliver individual and collective sales targets while providing exceptional guest experience.
  • •Support the in-store implementation of CRM, CX, and other key customer and people initiatives.
  • •Capture customer behavior and product performance data (e.g., top sellers, slow movers) for business reviews.
  • •Provide pre-buying product feedback and drive client relationships using an omni-channel approach.
  • •Ensure adherence to VM guidelines and Standard Operating Procedures (SOPs).
Experience:Luxury retailFashion retail
Skills:CommunicationCustomer focusRelationship buildingData-driven thinking
Languages:English
Tech Stack:CRMCXENPSMUSEClick and collectSocial mediaSOPs

Company Brief

Chalhoub Group
Chalhoub Group is a Dubai-based family-owned luxury retail partner in the Middle East, operating owned and international brands across fashion, beauty, watches, jewellery and lifestyle with extensive omnichannel retail and distribution services.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1955
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