銀行客服中心顧客服務襄理 / 副理 (Taipei, Taipei City, TW, 11561)

HSBC
Taipei
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Problem-solving","Teamwork","Time management"]

Join HSBC's customer service team in Taipei to assist clients with banking services, resolve inquiries, and provide accurate information in a fast-paced center. You will handle multiple product inquiries, maintain high service standards, and report to the CCSS Senior Team Manager as part of a supportive, customer-focused environment.

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FursaFursa
HSBC
HSBC
2 months ago

銀行客服中心顧客服務襄理 / 副理 (Taipei, Taipei City, TW, 11561)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Join HSBC's customer service team in Taipei to assist clients with banking services, resolve inquiries, and provide accurate information in a fast-paced center. You will handle multiple product inquiries, maintain high service standards, and report to the CCSS Senior Team Manager as part of a supportive, customer-focused environment.
Location: Taipei
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide high-quality customer service to HSBC clients in Chinese, addressing inquiries and resolving issues in a timely manner.
  • •Handle product and service requests, including account information and banking transactions, with accuracy.
  • •Escalate complex cases to the appropriate teams while ensuring compliance with HSBC policies.
  • •Maintain precise records of customer interactions and outcomes for quality and audit purposes.
  • •Collaborate with teammates and supervisors to meet service targets and maintain customer satisfaction.

Key Requirements

  • •Excellent Chinese language communication skills; ability to handle customer inquiries with professionalism and courtesy
  • •Strong problem-solving skills and empathy to resolve issues efficiently
  • •Team-oriented with the ability to work under pressure in a fast-paced contact center
  • •Attention to detail and accuracy in processing customer requests and documentation
  • •Prior experience in customer service or contact center is a plus
Experience:Customer serviceCall centerBanking
Skills:CommunicationEmpathyProblem-solvingTeamworkTime management
Languages:ChineseEnglish

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn