Senior Customer Support Executive, Italian & French Speaking (Remote in Europe)

Nivoda
United Kingdom, Madrid, Barcelona, London
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsSkills: ["Customer-first mindset","Multitasking","Cross-functional collaboration","Proactivity","Ownership"]

Deliver customer support across live chat, WhatsApp, and email, resolving logistics, orders, website bugs, and other day-to-day issues. Serve as the voice of the customer internally while handling complex escalations and coaching peers. Work with multiple departments to address root causes and improve resolution and response time, using team KPIs to drive continuous improvement and onboarding support for new joiners.

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Nivoda
Nivoda
1 day ago

Senior Customer Support Executive, Italian & French Speaking (Remote in Europe)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Deliver customer support across live chat, WhatsApp, and email, resolving logistics, orders, website bugs, and other day-to-day issues. Serve as the voice of the customer internally while handling complex escalations and coaching peers. Work with multiple departments to address root causes and improve resolution and response time, using team KPIs to drive continuous improvement and onboarding support for new joiners.
Location: United Kingdom, Madrid, Barcelona, London
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Resolve customer issues and maintain fast response times using live chat, WhatsApp, and email.
  • •Handle day-to-day client problems related to logistics, orders, and website bugs.
  • •Manage complex escalations while serving as the voice of the customer internally.
  • •Onboard, train, coach, and support new joiners and colleagues.
  • •Collaborate with other teams to tackle root causes and support day-to-day operations.

Pay and Benefits

Perks:Remote WorkPaid Leave

Key Requirements

  • •Minimum 5+ years of experience in online customer support, including live chat and calls.
  • •Native or full professional proficiency in English, Italian, and French.
  • •100% ownership and a customer-first mindset.
  • •Strong organisation and ability to multitask across multiple platforms.
  • •Excellent cross-functional collaboration skills and proactivity.
Experience:5+ yearsOnline customer supportCustomer serviceLive chatCalls
Skills:Customer-first mindsetMultitaskingCross-functional collaborationProactivityOwnership
Languages:EnglishItalianFrenchSpanish
Tech Stack:ZendeskLive chatWhatsAppEmailPhone

Company Brief

Nivoda
Nivoda is a B2B digital marketplace and supply‑chain platform for natural and lab‑grown diamonds, enabling jewellers and suppliers to source, reserve, track and manage inventory globally.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: London, United Kingdom
Founded: 2017
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