Help Desk Technician II - TS/SCI W/ poly

General Dynamics
United States
Workplace: OnsiteFull timeUSD 22.26 - 28.75 hourlyFunction: Field Service, Maintenance & Skilled TradesExperience: 1+ yearsEducation: high_schoolSkills: ["Troubleshooting","Technical support","Help desk support"]

Provide end-user hardware and software support by installing, modifying, and repairing equipment both onsite and remotely. Troubleshoot issues using basic diagnostic techniques, support worldwide sites via remote access tools (desktop mirroring and similar applications), and assist with administration of email and Microsoft Office. Maintain current technology knowledge and support required clearance/program certification requirements.

This position is no longer accepting applications.

  • See live roles at General Dynamics
  • Search all live jobs
  • Browse companies, collections, and locations hiring now
Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa

This position is no longer accepting applications.

See live roles at General DynamicsSearch all live jobsBrowse companies, collections, and locations hiring now

General Dynamics
General Dynamics
1 month ago

Help Desk Technician II - TS/SCI W/ poly

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Closed
Reposted: similar role first listed 1 month ago

Job Summary

Provide end-user hardware and software support by installing, modifying, and repairing equipment both onsite and remotely. Troubleshoot issues using basic diagnostic techniques, support worldwide sites via remote access tools (desktop mirroring and similar applications), and assist with administration of email and Microsoft Office. Maintain current technology knowledge and support required clearance/program certification requirements.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Install, modify, and repair computer hardware and software both in person and using remote access tools.
  • •Provide end-user troubleshooting for software and hardware issues.
  • •Apply basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
  • •Assist in administration of email and Microsoft Office.
  • •Deliver remote support access for worldwide sites using desktop mirroring and other remote access applications.

Pay and Benefits

Salary: USD 22.26 - 28.75 hourly
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •Must currently possess Top Secret/SCI clearance.
  • •Must be able to obtain Top Secret SCI + polygraph clearance.
  • •HS/GED plus 1+ years of related experience.
  • •US citizenship required.
  • •Two certifications required: Security+ CE (or another 8570 cert) and PWS 9.1 cert.
Experience:1+ years
Education:High School
Skills:TroubleshootingTechnical supportHelp desk support
Certifications:Security+ CE8570 certPWS 9.1
Tech Stack:Microsoft Office

Eligibility

Nationality:US National
Security Clearance:Top Secret/SCITop Secret SCI + polygraph

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn