KeyCorp

1 day ago

Sr. Relationship Officer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Support a commercial banking relationship team by facilitating client service requests across loan and deposit accounts. Coordinate daily resolution of overdrafts, insufficient funds, and loan/fee delinquencies, including deposit account setup and maintenance. Partner with relationship, credit, operations, and compliance teams to resolve routine and complex client inquiries, drive audit readiness (including GRC testing), and identify referral opportunities for treasury products and services.

Location: Vermont, Buffalo, New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Coordinate daily resolution of client overdrafts and insufficient funds with Relationship Managers, Credit partners, and the NSF team.
•Manage deposit account activities including setup, maintenance, and closure; submit service requests for DDA and related needs.
•Resolve loan/fee payment delinquencies by directing resources to collect payment and clear delinquent status.
•Respond to routine and complex client inquiries, resolving or referring to appropriate support partners, and coordinate follow-up to ensure timely completion.
•Provide deposit and loan compliance support, including audit readiness (GRC testing and internal/external audits) and adherence to BSA/AML, USA Patriot Act, OFAC, and related due diligence.

Pay and Benefits

Salary: USD 69,000 - 105,000 annually

Key Requirements

•Bachelor's Degree or equivalent experience (required).
•5+ years of previous experience with commercial banking support functions (required).
•Highly proficient in setup, maintenance, and closure of commercial deposit accounts and loan servicing.
•Working knowledge and adherence to Bank Secrecy Act (BSA) and Anti-Money Laundering program requirements.
•Strong grasp of applicable federal, state, and banking compliance regulations relevant to commercial banking.

Experience:5+ yearsCommercial banking

Education:Bachelor's

Skills:Risk mitigationClient serviceCoordinationAttention to detailProcess improvement

Company Brief

KeyCorp

KeyCorp operates KeyBank, providing retail and commercial banking, lending, wealth management, and investment services to individuals, businesses, and institutions across the United States.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cleveland, United States

Founded: 1849

Glassdoor: 3.6

Website LinkedIn

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KeyCorp

1 day ago

Sr. Relationship Officer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Vermont, Buffalo, New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Coordinate daily resolution of client overdrafts and insufficient funds with Relationship Managers, Credit partners, and the NSF team.
•Manage deposit account activities including setup, maintenance, and closure; submit service requests for DDA and related needs.
•Resolve loan/fee payment delinquencies by directing resources to collect payment and clear delinquent status.
•Respond to routine and complex client inquiries, resolving or referring to appropriate support partners, and coordinate follow-up to ensure timely completion.
•Provide deposit and loan compliance support, including audit readiness (GRC testing and internal/external audits) and adherence to BSA/AML, USA Patriot Act, OFAC, and related due diligence.

Pay and Benefits

Salary: USD 69,000 - 105,000 annually

Key Requirements

•Bachelor's Degree or equivalent experience (required).
•5+ years of previous experience with commercial banking support functions (required).
•Highly proficient in setup, maintenance, and closure of commercial deposit accounts and loan servicing.
•Working knowledge and adherence to Bank Secrecy Act (BSA) and Anti-Money Laundering program requirements.
•Strong grasp of applicable federal, state, and banking compliance regulations relevant to commercial banking.

Experience:5+ yearsCommercial banking

Education:Bachelor's

Skills:Risk mitigationClient serviceCoordinationAttention to detailProcess improvement

Company Brief

KeyCorp

KeyCorp operates KeyBank, providing retail and commercial banking, lending, wealth management, and investment services to individuals, businesses, and institutions across the United States.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cleveland, United States

Founded: 1849

Glassdoor: 3.6

Website LinkedIn