Senior Sales Associate

Samsonite
Taipei
Workplace: OnsiteFull timeFunction: SalesSkills: ["Customer service","Communication","Active listening","Relationship building","Attention to detail"]

Serve as a brand ambassador and help customers through the full sales process. Deliver exceptional customer service by greeting, listening, and using strong product knowledge to recommend products aligned with fashion trends and market needs. Build and maintain customer relationships using CRM, update customer information per company standards, and help achieve personal and store sales targets. Support store operations, after-sales basic repairs inspection, inventory safety, and emergency reporting.

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FursaFursa
Samsonite
Samsonite
2 months ago

Senior Sales Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Serve as a brand ambassador and help customers through the full sales process. Deliver exceptional customer service by greeting, listening, and using strong product knowledge to recommend products aligned with fashion trends and market needs. Build and maintain customer relationships using CRM, update customer information per company standards, and help achieve personal and store sales targets. Support store operations, after-sales basic repairs inspection, inventory safety, and emergency reporting.
Location: Taipei
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Act as a TUMI brand ambassador to promote brand values and culture and improve customer loyalty.
  • •Serve customers through the sales flow, using product knowledge to provide a differentiated service experience.
  • •Cross-sell multiple categories and provide recommendations based on fashion trends and market development.
  • •Build and maintain customer relationships and update customer information in CRM per company rules.
  • •Support store operations: maintain merchandising standards, perform basic after-sales repair inspections, manage inventory safely, and handle opening/closing and store procedures.

Key Requirements

  • •Follow company dress code and maintain proper appearance and demeanor.
  • •Service customers according to the sales process and provide assistance that exceeds customer needs.
  • •Demonstrate excellent product knowledge and deliver a differentiated customer service experience.
  • •Maintain customer relationships and update customer information in CRM according to company standards.
  • •Support store operations including inventory safety, after-sales basic inspection, and emergency reporting.
Skills:Customer serviceCommunicationActive listeningRelationship buildingAttention to detail
Tech Stack:CRMVM

Company Brief

Samsonite
Global luggage and travel goods manufacturer offering suitcases, bags, travel accessories and related products under multiple brands. Operates worldwide through retail, wholesale and e-commerce channels, serving leisure and business travelers.
Industry: Consumer Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Luxembourg, Luxembourg
Founded: 1910
WebsiteLinkedIn