SRS Distribution

2 days ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Provide exceptional walk-in and phone customer service while handling inquiries, complaints, and product questions. Support order fulfillment by coordinating with sales, drivers, and warehouse teams, and process transactions in the ERP system. Maintain accurate customer records, resolve issues efficiently, and identify new opportunities to drive sales growth. Uphold company values, ensure compliance, and use bilingual English/Spanish skills to expand customer reach.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle customer inquiries and complaints via phone, email, and in-person, providing product information and maintaining accurate customer records.
•Deliver counter sales support for walk-in customers and coordinate with sales, drivers, and warehouse teams to ensure timely order fulfillment.
•Manage phone inquiries professionally and process transactions in the ERP system.
•Identify new sales opportunities and contribute to sales growth while supporting business values and compliance.
•Use bilingual English/Spanish skills to enhance customer experience and expand reach.

Pay and Benefits

Equity and Bonus:Equity

Perks:401kEquityPaid LeaveHealth InsuranceDentalVisionLife InsuranceFlexible Spending

Key Requirements

•Proven customer service and phone handling experience with active listening skills.
•Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
•Strong interpersonal skills with a team-oriented, safety-conscious mindset.
•Ability to support sales by identifying new opportunities and resolving customer issues efficiently.
•Valid driver’s license with a clean driving record, plus authorization to work in the U.S. without sponsorship.

Experience:1-2 yearsB2BBuilding materials distribution

Education:High School in communications or business management

Skills:Customer focusCommunicationSales acumenProblem-solvingTime management

Licenses:Driver’s license

Languages:EnglishSpanish

Tech Stack:CRMERP

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SRS Distribution

SRS Distribution is a leading distributor of roofing materials and complementary building products across the United States, serving contractors and dealers through a broad network of branches and supply-chain services.

Industry: Wholesale & Distribution

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: McKinney, United States

Founded: 2007

Website LinkedIn

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SRS Distribution

2 days ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle customer inquiries and complaints via phone, email, and in-person, providing product information and maintaining accurate customer records.
•Deliver counter sales support for walk-in customers and coordinate with sales, drivers, and warehouse teams to ensure timely order fulfillment.
•Manage phone inquiries professionally and process transactions in the ERP system.
•Identify new sales opportunities and contribute to sales growth while supporting business values and compliance.
•Use bilingual English/Spanish skills to enhance customer experience and expand reach.

Pay and Benefits

Equity and Bonus:Equity

Perks:401kEquityPaid LeaveHealth InsuranceDentalVisionLife InsuranceFlexible Spending

Key Requirements

•Proven customer service and phone handling experience with active listening skills.
•Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
•Strong interpersonal skills with a team-oriented, safety-conscious mindset.
•Ability to support sales by identifying new opportunities and resolving customer issues efficiently.
•Valid driver’s license with a clean driving record, plus authorization to work in the U.S. without sponsorship.

Experience:1-2 yearsB2BBuilding materials distribution

Education:High School in communications or business management

Skills:Customer focusCommunicationSales acumenProblem-solvingTime management

Licenses:Driver’s license

Languages:EnglishSpanish

Tech Stack:CRMERP

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SRS Distribution

Industry: Wholesale & Distribution

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: McKinney, United States

Founded: 2007

Website LinkedIn