Key Accounts Manager

Soum
Saudi Arabia
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Relationship-building","Communication","Cross-functional coordination","Data-driven mindset"]

Own and grow Soum’s key buyer accounts, serving as the primary point of contact for buyers purchasing used electronics and used cars in bulk. Build long-term relationships to drive retention, satisfaction, and account growth through upsell and expansion opportunities. Coordinate with operations, logistics, finance, and product to ensure a smooth order-to-delivery experience, while tracking account health and performance metrics.

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FursaFursa
Soum
Soum
1 month ago

Key Accounts Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 minutes agoStatus: Live

Job Summary

Own and grow Soum’s key buyer accounts, serving as the primary point of contact for buyers purchasing used electronics and used cars in bulk. Build long-term relationships to drive retention, satisfaction, and account growth through upsell and expansion opportunities. Coordinate with operations, logistics, finance, and product to ensure a smooth order-to-delivery experience, while tracking account health and performance metrics.
Location: Saudi Arabia
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Develop and manage a portfolio of buyer/client accounts as the primary point of contact.
  • •Build and maintain long-term relationships by understanding needs and purchasing patterns.
  • •Drive account growth by identifying upsell and expansion opportunities and developing new accounts.
  • •Own retention and customer satisfaction by proactively addressing account needs.
  • •Coordinate with operations, logistics, finance, and product to deliver a smooth buying experience and report on account health metrics.

Key Requirements

  • •5 years of experience in key account management, account management, or client/customer success in a commercial, buyer-facing capacity.
  • •Developing and managing buyer/client relationships (not vendor/supplier/procurement relationships).
  • •Strong relationship-building and communication skills; able to act as a trusted point of contact.
  • •Experience coordinating cross-functionally with internal teams to resolve issues and improve customer experience.
  • •Fluent in Arabic and English.
Experience:5+ yearsB2C marketplaceB2B wholesaleRefurbished electronicsUsed carsCustomer success
Skills:Relationship-buildingCommunicationCross-functional coordinationData-driven mindset
Languages:ArabicEnglish
Tech Stack:CRM

Company Brief

Soum
Soum is a Saudi digital payments platform offering e-wallet and merchant services to facilitate cashless transactions, peer-to-peer transfers, and payments across the Kingdom.
Industry: Payments
Website