Customer Support Technician III-CMP

Provide customer support for semiconductor and display manufacturing systems by scheduling preventive and remedial maintenance within assigned territory. Verify equipment operational quality, perform periodic maintenance and wet cleans, and troubleshoot process variations with support from senior engineers. Manage account customer satisfaction, execute start-up and service activities (including TIER II/TIER III), and serve as liaison with customers’ front-line management. Improve productivity using Statistical Process Control and Quality Improvement Process methods.