Omni

2 months ago

Technical Support Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Lead and grow Omni’s Product Expert team in San Francisco, delivering high-touch advisory support to data engineers, DBAs, and analysts. Own team output, coach staff, hire and mentor talent, streamline support processes, and translate customer pain points into actionable insights for product and engineering teams in a fast-growing AI analytics environment.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Lead by example by working directly with customers and modeling the high-touch advisory relationship
•Own team output, unblock issues, and ensure coaching and tools are in place for success
•Scale the team through hiring, screening, and mentoring to foster customer focus and technical excellence
•Identify friction points in support processes and implement scalable solutions to unblock the team
•Synthesize customer pain points into actionable insights for Product and Engineering to influence roadmap

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401k

Key Requirements

•5+ years in technical, customer-facing roles (Support, SE, or Consulting), with 1–2+ years in a leadership capacity
•Strong SQL skills and familiarity with modern BI & AI stacks (Looker, DBT, Snowflake, BigQuery, Agentic workflows)
•Enjoys building the playbook while playing the game and thriving in high-growth environments
•Ability to translate complex architectural issues into clear, business-focused outcomes for stakeholders
•Experience in sourcing and screening new talent and mentoring team members to foster customer focus and technical excellence

Experience:5+ yearsData analyticsBIAISaaSEnterprise software

Skills:LeadershipCommunicationProblem-solvingCustomer focusCoaching

Tech Stack:SQLLookerDBTSnowflakeBigQuery

Company Brief

Omni

Omni (Omni Analytics) is a business intelligence and embedded analytics platform that combines a governed semantic layer with flexible SQL, spreadsheet and AI interfaces to make reliable, shareable analytics and customer-facing data products.

Industry: Data Infrastructure

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series B

Headquarters: San Francisco, United States

Founded: 2022

Website LinkedIn Glassdoor

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Omni

2 months ago

Technical Support Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Lead by example by working directly with customers and modeling the high-touch advisory relationship
•Own team output, unblock issues, and ensure coaching and tools are in place for success
•Scale the team through hiring, screening, and mentoring to foster customer focus and technical excellence
•Identify friction points in support processes and implement scalable solutions to unblock the team
•Synthesize customer pain points into actionable insights for Product and Engineering to influence roadmap

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401k

Key Requirements

•5+ years in technical, customer-facing roles (Support, SE, or Consulting), with 1–2+ years in a leadership capacity
•Strong SQL skills and familiarity with modern BI & AI stacks (Looker, DBT, Snowflake, BigQuery, Agentic workflows)
•Enjoys building the playbook while playing the game and thriving in high-growth environments
•Ability to translate complex architectural issues into clear, business-focused outcomes for stakeholders
•Experience in sourcing and screening new talent and mentoring team members to foster customer focus and technical excellence

Experience:5+ yearsData analyticsBIAISaaSEnterprise software

Skills:LeadershipCommunicationProblem-solvingCustomer focusCoaching

Tech Stack:SQLLookerDBTSnowflakeBigQuery

Company Brief

Omni

Industry: Data Infrastructure

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series B

Headquarters: San Francisco, United States

Founded: 2022

Website LinkedIn Glassdoor