Senior Email Deliverability Consultant

Braze
Austin, New York
Workplace: HybridFull timeUSD 99,000 - 103,500 annuallyFunction: Customer Success & Account ManagementSkills: ["Customer management","Troubleshooting","Analysis","Communication","Strategic planning"]

Own customer deliverability outcomes for high-touch brands using the Braze email infrastructure. You’ll investigate and troubleshoot email sending issues, manage and prioritize deliverability tickets, and provide reporting, best practices, and long-term planning (including IP warming). Partner closely with Customer Success, Technical Support, Sales, and Growth to improve both customer programs and internal strategies through analysis and actionable recommendations.

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FursaFursa
Braze
Braze
1 month ago

Senior Email Deliverability Consultant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Own customer deliverability outcomes for high-touch brands using the Braze email infrastructure. You’ll investigate and troubleshoot email sending issues, manage and prioritize deliverability tickets, and provide reporting, best practices, and long-term planning (including IP warming). Partner closely with Customer Success, Technical Support, Sales, and Growth to improve both customer programs and internal strategies through analysis and actionable recommendations.
Location: Austin, New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Provide deliverability support to customers and internal teams.
  • •Manage and prioritize incoming tickets for deliverability troubleshooting and strategy.
  • •Service a portfolio of assigned customers with a Deliverability Services Consulting entitlement.
  • •Conduct investigations, reviews, and audits of email sending practices, including remediation support with blocklists, spam traps, and ISP issues.
  • •Support IP warming plans, monitor email metrics and sending reputation, and deliver long-term strategic deliverability planning.

Pay and Benefits

Salary: USD 99,000 - 103,500 annually
Equity and Bonus:Equity
Perks:EquityRetirementPaid LeaveHealth InsuranceDentalVisionLife InsuranceDisabilityParental LeaveLearning Budget

Key Requirements

  • •Proficiency in email deliverability concepts and best practices.
  • •3–4 years of experience providing deliverability-specific services at an ESP, agency, or large brand.
  • •Success identifying and remediating deliverability issues.
  • •Ability to present findings and recommendations to customers in a meaningful, consumable format.
  • •Polished, articulate customer-facing presence as an ambassador for the team.
Experience:Email deliverabilityESPAgencyLarge brand
Skills:Customer managementTroubleshootingAnalysisCommunicationStrategic planning
Languages:English
Tech Stack:Braze

Company Brief

Braze
Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
WebsiteLinkedIn