Guest Service Agent

Provide warm, friendly guest reception at Oaks Gold Coast Hotel, delivering smooth check-ins and check-outs while addressing inquiries. Maintain clear, courteous communication with guests via in-person, phone, and email channels. Process guest reservations, updates, and special requests using property management systems to ensure accurate scheduling. Serve as the primary contact throughout guests’ stays, promptly resolving issues and offering personalized local recommendations to enhance their experience.