Concierge Gen Ops Specialist, Principal Coordinator - Velocity Black (Remote)

Discover Financial
Richmond, United States
Workplace: RemoteFull timeUSD 56,800 - 64,800 annuallyFunction: Hospitality & Food ServiceExperience: 1+ yearsEducation: high_schoolSkills: ["Adaptability","Multitasking","Problem-solving","Communication","Collaboration"]

Deliver premium concierge service by communicating with members, restaurants, vendors, and internal teams to fulfill dining, travel, and luxury goods requests end-to-end. Support the Velocity Black experience using 24/7 digital concierge capabilities, including completing member requests and contributing content ideas weekly to help shape the customer experience. Thrive in a high-pressure environment with clear communication and a strong “yes first” mindset.

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FursaFursa
Discover Financial
Discover Financial
1 week ago

Concierge Gen Ops Specialist, Principal Coordinator - Velocity Black (Remote)

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Last checked: 2 hours agoStatus: Live

Job Summary

Deliver premium concierge service by communicating with members, restaurants, vendors, and internal teams to fulfill dining, travel, and luxury goods requests end-to-end. Support the Velocity Black experience using 24/7 digital concierge capabilities, including completing member requests and contributing content ideas weekly to help shape the customer experience. Thrive in a high-pressure environment with clear communication and a strong “yes first” mindset.
Location: Richmond, United States
Workplace: Remote
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Mid level

Key Responsibilities

  • •Communicate with members, restaurants, vendors, and team members to deliver service across dining, experiences, travel, and luxury goods.
  • •Complete end-to-end member requests.
  • •Source content ideas weekly to submit to the Content Team.
  • •Provide concierge support as part of a 24/7 customer experience.
  • •Coordinate across teams to deliver a high-value customer experience.

Pay and Benefits

Salary: USD 56,800 - 64,800 annually

Key Requirements

  • •High School Diploma, GED, or equivalent certification.
  • •At least 1 year of luxury hospitality experience.
  • •Experience working with high net worth individuals and clients.
  • •Excellent, clear verbal and written communication skills.
  • •Ability to work in a high-pressure environment with tight deadlines.
Experience:1+ yearsLuxury hospitalityCustomer experienceHigh net worth clients
Education:High School
Skills:AdaptabilityMultitaskingProblem-solvingCommunicationCollaboration

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn