Samsara

2 days ago

Customer Success Manager II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own long-term customer outcomes for an IoT platform, partnering closely with top customers after implementation to improve safety, efficiency, and sustainability. Build joint success plans with measurable objectives, orchestrate executive business reviews, and run customer workshops to recommend workflow changes. Act as a product and platform expert, explaining capabilities to diverse industries while collaborating cross-functionally with Sales, Support, Sales Engineering, and Product.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Ensure customers increase safety, efficiency, and sustainability using the IoT platform.
•Create joint success plans with customers, including objectives, metrics, timelines, and barrier removal.
•Lead executive business reviews with customer decision-makers and internal leadership to align on upcoming goals.
•Conduct customer workshops to understand current operations and recommend workflow changes.
•Explain the Samsara platform’s capabilities across industries and embed team cultural principles as the organization scales.

Pay and Benefits

Salary: USD 65,598 - 88,200 annually

Equity and Bonus:Equity

Perks:Health InsuranceParental LeaveLearning BudgetRemote Work

Key Requirements

•2-4+ years of experience in customer success, account management, sales, or strategic consulting (enterprise SaaS preferred).
•Strong priority management and high emotional intelligence in a demanding, high-visibility role.
•Experience supporting or working with technical products.
•Solutions-oriented problem-solving and the ability to build trust with executives and cross-functional stakeholders.
•Bachelor’s degree from a 4-year institution.

Experience:2+ yearsEnterprise SaaS

Education:Bachelor's

Skills:Priority managementEmotional intelligenceRelationship buildingProblem-solvingCommunication

Languages:English

Company Brief

Samsara

Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.

Industry: Supply Chain Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn

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Samsara

2 days ago

Customer Success Manager II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Ensure customers increase safety, efficiency, and sustainability using the IoT platform.
•Create joint success plans with customers, including objectives, metrics, timelines, and barrier removal.
•Lead executive business reviews with customer decision-makers and internal leadership to align on upcoming goals.
•Conduct customer workshops to understand current operations and recommend workflow changes.
•Explain the Samsara platform’s capabilities across industries and embed team cultural principles as the organization scales.

Pay and Benefits

Salary: USD 65,598 - 88,200 annually

Equity and Bonus:Equity

Perks:Health InsuranceParental LeaveLearning BudgetRemote Work

Key Requirements

•2-4+ years of experience in customer success, account management, sales, or strategic consulting (enterprise SaaS preferred).
•Strong priority management and high emotional intelligence in a demanding, high-visibility role.
•Experience supporting or working with technical products.
•Solutions-oriented problem-solving and the ability to build trust with executives and cross-functional stakeholders.
•Bachelor’s degree from a 4-year institution.

Experience:2+ yearsEnterprise SaaS

Education:Bachelor's

Skills:Priority managementEmotional intelligenceRelationship buildingProblem-solvingCommunication

Languages:English

Company Brief

Samsara

Industry: Supply Chain Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn