Autodesk

2 weeks ago

Senior Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Provide APAC technical support for Autodesk Construction Cloud/BIM 360, Autodesk Revit, and Navisworks, helping customers troubleshoot issues and adopt industry-leading design tools. Handle incoming support requests across multiple channels, manage caseload and escalations, monitor performance against service levels, and coordinate with product and partner teams. Contribute to beta programs, support KCS-based knowledge base quality, and work with stakeholders to ensure timely customer updates and resolution.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Respond to customer support requests via scheduling calls, logging cases, or chat, following documented processes.
•Investigate and resolve escalated issues to ensure service delivery and customer satisfaction, coordinating timely communication with stakeholders.
•Manage and prioritize a personal backlog of support requests while monitoring service-level performance and compliance.
•Participate in product beta programs and product testing events with development teams.
•Maintain internal knowledge base quality using the Knowledge Centered Support (KCS) methodology and coordinate with teams like Client Services, Renewals hub, and Sales.

Key Requirements

•Bachelor’s degree in a Design, Engineering, or Infrastructure subject (or equivalent work experience).
•Competent knowledge of Revit, Navisworks, and Autodesk Construction Cloud/BIM360.
•5-7+ years of industry working experience and 3+ years of technology and customer support experience.
•Proficiency in CRM and experience supporting cloud/SaaS-based applications.
•1+ years of team leadership/team coaching plus strong verbal and written communication skills.

Experience:5-7 years

Education:Bachelor's

Skills:Independent decision-makingCustomer relationship buildingProblem ownershipCommunicationStakeholder management

Tech Stack:RevitNavisworksAutodesk Construction CloudBIM360CRMCloudSaaSKCS

Company Brief

Autodesk

Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Rafael, United States

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Autodesk

2 weeks ago

Senior Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Respond to customer support requests via scheduling calls, logging cases, or chat, following documented processes.
•Investigate and resolve escalated issues to ensure service delivery and customer satisfaction, coordinating timely communication with stakeholders.
•Manage and prioritize a personal backlog of support requests while monitoring service-level performance and compliance.
•Participate in product beta programs and product testing events with development teams.
•Maintain internal knowledge base quality using the Knowledge Centered Support (KCS) methodology and coordinate with teams like Client Services, Renewals hub, and Sales.

Key Requirements

•Bachelor’s degree in a Design, Engineering, or Infrastructure subject (or equivalent work experience).
•Competent knowledge of Revit, Navisworks, and Autodesk Construction Cloud/BIM360.
•5-7+ years of industry working experience and 3+ years of technology and customer support experience.
•Proficiency in CRM and experience supporting cloud/SaaS-based applications.
•1+ years of team leadership/team coaching plus strong verbal and written communication skills.

Experience:5-7 years

Education:Bachelor's

Skills:Independent decision-makingCustomer relationship buildingProblem ownershipCommunicationStakeholder management

Tech Stack:RevitNavisworksAutodesk Construction CloudBIM360CRMCloudSaaSKCS

Company Brief

Autodesk

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Rafael, United States

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor