Associate Manager, Digital Operations

Authentic Brands Group
New York
Workplace: OnsiteFull timeUSD 74,000 - 84,000 annuallyFunction: Program & Project Management (PMO)Experience: 3-5 yearsEducation: bachelorsSkills: ["Communication","Collaboration","Problem-solving","Analytical thinking","Attention to detail"]

The Associate Manager, Digital Operations supports the Customer Experience & Operations function across ABG’s licensed brand portfolio. You’ll onboard licensees to the digital/CX ecosystem, lead end-to-end CX testing, monitor daily CX operations, identify and drive resolution of gaps, and analyze CX metrics to drive continuous improvement in a fast-paced, multi-brand environment.

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Authentic Brands Group
Authentic Brands Group
3 months ago

Associate Manager, Digital Operations

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Last checked: 11 hours agoStatus: Live

Job Summary

The Associate Manager, Digital Operations supports the Customer Experience & Operations function across ABG’s licensed brand portfolio. You’ll onboard licensees to the digital/CX ecosystem, lead end-to-end CX testing, monitor daily CX operations, identify and drive resolution of gaps, and analyze CX metrics to drive continuous improvement in a fast-paced, multi-brand environment.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Serve as the primary point of contact for licensees onboarding to ABG's digital and CX ecosystem, building strong working relationships and ensuring alignment on brand standards, workflows, and operational expectations from day one.
  • •Conduct end-to-end customer experience testing across brand touchpoints — including checkout, post-purchase communications, returns, and customer support flows — to ensure all systems and processes are functioning as intended.
  • •Monitor day-to-day CX operations across owned and operated DTC businesses, liaising with customer support agencies and external partners to ensure timely, high-quality resolution of customer inquiries and escalations.
  • •Identify operational gaps, system issues, and process breakdowns; take initiative to escalate, document, and drive resolution in partnership with cross-functional teams.
  • •Track, analyze, and report on CX and operational metrics across brands, surfacing trends, root causes, and actionable recommendations to senior leadership.

Pay and Benefits

Salary: USD 74,000 - 84,000 annually

Key Requirements

  • •3–5 years of experience in digital operations, customer experience, or a related role, preferably within an eCommerce or multi-brand environment.
Experience:3-5 yearsEcommerceMulti-brandRetail
Education:Bachelor's
Skills:CommunicationCollaborationProblem-solvingAnalytical thinkingAttention to detail
Languages:English
Tech Stack:GorgiasZendeskShopifyLoop

Company Brief

Authentic Brands Group
Authentic Brands Group is a brand management company that acquires, develops, and markets consumer and lifestyle brands across fashion, footwear, and entertainment through licensing, wholesale, and retail partnerships.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: New York, United States
Founded: 2010
WebsiteLinkedIn