Authentic Brands Group

1 month ago

Associate Manager, Digital Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

The Associate Manager, Digital Operations supports the Customer Experience & Operations function across ABG’s licensed brand portfolio. You’ll onboard licensees to the digital/CX ecosystem, lead end-to-end CX testing, monitor daily CX operations, identify and drive resolution of gaps, and analyze CX metrics to drive continuous improvement in a fast-paced, multi-brand environment.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Serve as the primary point of contact for licensees onboarding to ABG's digital and CX ecosystem, building strong working relationships and ensuring alignment on brand standards, workflows, and operational expectations from day one.
•Conduct end-to-end customer experience testing across brand touchpoints — including checkout, post-purchase communications, returns, and customer support flows — to ensure all systems and processes are functioning as intended.
•Monitor day-to-day CX operations across owned and operated DTC businesses, liaising with customer support agencies and external partners to ensure timely, high-quality resolution of customer inquiries and escalations.
•Identify operational gaps, system issues, and process breakdowns; take initiative to escalate, document, and drive resolution in partnership with cross-functional teams.
•Track, analyze, and report on CX and operational metrics across brands, surfacing trends, root causes, and actionable recommendations to senior leadership.

Pay and Benefits

Salary: USD 74,000 - 84,000 annually

Key Requirements

•3–5 years of experience in digital operations, customer experience, or a related role, preferably within an eCommerce or multi-brand environment.

Experience:3-5 yearsEcommerceMulti-brandRetail

Education:Bachelor's

Skills:CommunicationCollaborationProblem-solvingAnalytical thinkingAttention to detail

Languages:English

Tech Stack:GorgiasZendeskShopifyLoop

Company Brief

Authentic Brands Group

Authentic Brands Group is a brand management company that acquires, develops, and markets consumer and lifestyle brands across fashion, footwear, and entertainment through licensing, wholesale, and retail partnerships.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: New York, United States

Founded: 2010

Website LinkedIn

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Authentic Brands Group

1 month ago

Associate Manager, Digital Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Serve as the primary point of contact for licensees onboarding to ABG's digital and CX ecosystem, building strong working relationships and ensuring alignment on brand standards, workflows, and operational expectations from day one.
•Conduct end-to-end customer experience testing across brand touchpoints — including checkout, post-purchase communications, returns, and customer support flows — to ensure all systems and processes are functioning as intended.
•Monitor day-to-day CX operations across owned and operated DTC businesses, liaising with customer support agencies and external partners to ensure timely, high-quality resolution of customer inquiries and escalations.
•Identify operational gaps, system issues, and process breakdowns; take initiative to escalate, document, and drive resolution in partnership with cross-functional teams.
•Track, analyze, and report on CX and operational metrics across brands, surfacing trends, root causes, and actionable recommendations to senior leadership.

Pay and Benefits

Salary: USD 74,000 - 84,000 annually

Key Requirements

•3–5 years of experience in digital operations, customer experience, or a related role, preferably within an eCommerce or multi-brand environment.

Experience:3-5 yearsEcommerceMulti-brandRetail

Education:Bachelor's

Skills:CommunicationCollaborationProblem-solvingAnalytical thinkingAttention to detail

Languages:English

Tech Stack:GorgiasZendeskShopifyLoop

Company Brief

Authentic Brands Group

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: New York, United States

Founded: 2010

Website LinkedIn