Representative, Customer Experience (Bilingual - French) (Glen Burnie, MD, US)

Handle escalated customer complaints and warranty returns for Pandora’s North America Customer Experience team, working to resolve issues on first contact while maintaining a positive brand image. Use empathetic phone, email, and callback communication to support English and Spanish-speaking customers (plus bilingual French ability), navigate multiple systems, and apply CRM tools like Salesforce Service Cloud to deliver timely solutions and accurate customer information.