Product Support Engineer

UiPath
Tokyo
Workplace: OnsiteFull timeFunction: Communications, PR & CommunitySkills: []

Support business partners and clients by handling incidents and technical issues for UiPath on-premise products and cloud services. Diagnose issues using logs and Windows process/memory dumps, lead cross-functional alignment to drive resolution, and provide the best technical solution. Perform technical validations for UiPath products, contribute to AI-agent/robot development that automates support workflows, and write public-facing knowledge base articles while collaborating with overseas engineering teams.

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FursaFursa
UiPath
UiPath
4 days ago

Product Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Support business partners and clients by handling incidents and technical issues for UiPath on-premise products and cloud services. Diagnose issues using logs and Windows process/memory dumps, lead cross-functional alignment to drive resolution, and provide the best technical solution. Perform technical validations for UiPath products, contribute to AI-agent/robot development that automates support workflows, and write public-facing knowledge base articles while collaborating with overseas engineering teams.
Location: Tokyo
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community

Key Responsibilities

  • •Provide incident response and technical support to business partners and clients for UiPath on-premise products and cloud services.
  • •Hypothesize root cause mechanisms for client incidents, lead alignment with internal stakeholders, and deliver the most suitable solution.
  • •Conduct technical validations related to UiPath products.
  • •Develop and operate AI agents/robots that support automation of support operations.
  • •Write knowledge base articles for external audiences and coordinate with overseas development teams on issues and solutions.

Key Requirements

  • •Experience troubleshooting Windows applications, including process/memory dump analysis using Sysinternal and Windbg.
  • •Experience interpreting network logs (packet capture/communication logs).
  • •3+ years of software development experience with C/C++, .NET, Java, or Python.
  • •Experience supporting software products (SaaS/cloud preferred, and support experience with LLM/generative AI-based products is a plus).
  • •Native-level Japanese and business-level English (documentation reading and global team collaboration).
Education:
Languages:JapaneseEnglish
Tech Stack:WindowsSysinternalWindbgC/C++.NETJavaPythonRPAAgentic AutomationLLMGenerative AIAI agentsRobots

Company Brief

UiPath
Provides robotic process automation (RPA) software and AI-driven automation platform that enables organizations to design, deploy, and manage software robots to automate routine business processes across enterprise systems.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2005
Glassdoor
Glassdoor: 4.1
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