Consulting Engineer

Cisco
Pune, Bengaluru
Workplace: HybridFull timeFunction: Consulting & AdvisoryExperience: 2-4 yearsEducation: mastersSkills: ["Communication","Cross-functional collaboration","Problem-solving","Self-motivation","Flexibility"]

Deliver lifecycle services as part of the Customer Experience (CX) team by advising customers on network value, adoption, and renewals. Provide day-2 technical support across Cisco products using AI and automation, troubleshoot proactively, and create technical guidance and customer-facing documentation that enables customer self-sufficiency. Partner cross-functionally, and train and mentor other engineers while sharing knowledge and improving delivery methodologies.

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Cisco
Cisco
3 months ago

Consulting Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Closed
Reposted: similar role first listed 1 month ago

Job Summary

Deliver lifecycle services as part of the Customer Experience (CX) team by advising customers on network value, adoption, and renewals. Provide day-2 technical support across Cisco products using AI and automation, troubleshoot proactively, and create technical guidance and customer-facing documentation that enables customer self-sufficiency. Partner cross-functionally, and train and mentor other engineers while sharing knowledge and improving delivery methodologies.
Location: Pune, Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Consulting & Advisory
Seniority: Mid level

Key Responsibilities

  • •Engage with customers to create value and deliver outcomes, adoption, and renewals through cross-functional collaboration across the lifecycle.
  • •Provide day-2 support on Cisco products and solutions using technical expertise, AI, and automation to ensure optimal performance and satisfaction.
  • •Act as a focal point for proactive problem resolution across Cisco technologies.
  • •Develop and deliver technical content and guidance that supports customer engagements, drives adoption, and enables self-sufficiency.
  • •Create customer-facing documentation aligned with CX standards; contribute to knowledge sharing, templates, and automation artifacts; train and mentor other engineers.

Key Requirements

  • •Bachelors or Master’s degree in a technical field (e.g., Computer Science or Information Technology).
  • •2 to 4 years of experience in technical consulting, design, deployment, and troubleshooting.
  • •Strong knowledge of routing and switching protocols including IGP, OSPF, EIGRP, BGP, STP, RSTP, VTP, VSS, vPC, VDC, MSTP, LACP, VLAN, and VXLAN.
  • •Knowledge of Cisco routing and switching platforms such as Cisco ISR 1800/1900/2900/3900/4000 series, ASR 1000, Cat 9k, 6500, 6800, and 4500.
  • •CCNP is must; CCIE desired (Routing & Switching).
Experience:2-4 years
Education:Master's in Computer Science
Skills:CommunicationCross-functional collaborationProblem-solvingSelf-motivationFlexibility
Certifications:CCNPCCIE
Tech Stack:CiscoCisco AnalyticsAIAutomationRouting and switching protocolsIGPOSPFEIGRPBGPSTPRSTPVTPVSSVPCVDCMSTPLACPVLANVXLANCisco ISR 1800

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
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Glassdoor: 4.0
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