Customer Success Manager

UiPath
Jakarta
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 6-8 yearsSkills: ["Stakeholder management","Communication","Presentation","Facilitation","Influencing"]

Own post-sales customer relationships for strategic and enterprise accounts, guiding adoption from onboarding through value realization, renewal, and expansion. Build joint success plans tied to automation, AI, and agentic transformation goals, lead governance and executive business reviews, and define measurable success criteria. Drive platform usage growth, manage account health and risks, and coordinate cross-functional teams to translate UiPath capabilities into business outcomes.

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FursaFursa
UiPath
UiPath
19 hours ago

Customer Success Manager

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Own post-sales customer relationships for strategic and enterprise accounts, guiding adoption from onboarding through value realization, renewal, and expansion. Build joint success plans tied to automation, AI, and agentic transformation goals, lead governance and executive business reviews, and define measurable success criteria. Drive platform usage growth, manage account health and risks, and coordinate cross-functional teams to translate UiPath capabilities into business outcomes.
Location: Jakarta
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own the customer success lifecycle from Sales handover through onboarding, implementation, adoption, value realization, renewal, and expansion.
  • •Develop joint success plans aligned to customer priorities, business outcomes, automation strategy, and AI transformation goals.
  • •Act as a trusted advisor to customer executives and IT stakeholders, helping identify and prioritize automation, AI, agent, orchestration, process intelligence, and intelligent document processing opportunities.
  • •Lead governance forums, executive business reviews, value reviews, and transformation planning sessions.
  • •Manage account health by identifying customer risks early, coordinating recovery actions, and partnering with Sales on renewal strategy, forecasting, and expansion opportunities.
Travel: Medium travel

Key Requirements

  • •6-8 years of experience in Customer Success, Account Management, Consulting, Professional Services, Solution Delivery, or a related customer-facing role.
  • •Experience managing enterprise or strategic customers in technology, SaaS, cloud, automation, AI, or business transformation environments.
  • •Proven ability to build relationships with senior business and technology stakeholders and drive renewals, retention, and expansion.
  • •Strong commercial awareness to understand customer value, business cases, and renewal risk.
  • •Excellent stakeholder management with strong communication, presentation, facilitation, influencing, and project/program management skills.
Experience:6-8 yearsSaaSCloudAutomationAIBusiness transformationEnterprise technology
Skills:Stakeholder managementCommunicationPresentationFacilitationInfluencing
Certifications:UiPath certifications
Languages:EnglishBahasa Indonesia
Tech Stack:SalesforceServiceNowSAPMicrosoftCRMClariGainsightUiPath Automation CloudAutomation SuiteOrchestratorStudioMaestroAutopilotIXPProcess miningProcess orchestrationIntelligent automationIntelligent document processingAgentic AIGenerative AI

Company Brief

UiPath
Provides robotic process automation (RPA) software and AI-driven automation platform that enables organizations to design, deploy, and manage software robots to automate routine business processes across enterprise systems.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2005
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn