Customer Experience Concierge, Centurion Lounge - DCA

American Express
United States
Workplace: HybridFull timeUSD 20 - 26.75 hourlyFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Communication","Customer focus","Problem-solving","Professionalism","Teamwork"]

Deliver superior customer experience to American Express Card Members at the Centurion Lounge in DCA Airport. Welcome members, manage the end-to-end experience, resolve issues, and provide concierge, lifestyle, and travel consultation services with minimal reservation assistance. Work in a fast-paced, team-based lounge environment and use multiple technology platforms to support member needs. Maintain professionalism while handling flexible shifts, including nights, weekends, and holidays.

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FursaFursa
American Express
American Express
2 days ago

Customer Experience Concierge, Centurion Lounge - DCA

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Deliver superior customer experience to American Express Card Members at the Centurion Lounge in DCA Airport. Welcome members, manage the end-to-end experience, resolve issues, and provide concierge, lifestyle, and travel consultation services with minimal reservation assistance. Work in a fast-paced, team-based lounge environment and use multiple technology platforms to support member needs. Maintain professionalism while handling flexible shifts, including nights, weekends, and holidays.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Welcome Card Members at reception and provide access upon arrival.
  • •Take ownership of the customer experience from beginning to end.
  • •Resolve members’ issues or concerns in innovative ways to build brand loyalty.
  • •Provide concierge and lifestyle recommendations, plus travel consultation and minimal reservation assistance.
  • •Partner with food and beverage lounge partners to accommodate members’ needs.

Pay and Benefits

Salary: USD 20 - 26.75 hourly
Perks:Health InsuranceDentalVisionLife InsuranceDisability BenefitsRetirement SavingsPaid ParentalRetirement Match

Key Requirements

  • •Minimum of 1 year recent experience servicing premium customers.
  • •Airline, lounge, or travel industry experience is preferred; travel reservation experience is a plus.
  • •Exceptional communication skills and the ability to listen, recommend confidently, and drive high customer satisfaction.
  • •Proactive customer service mindset with strong professionalism, positive attitude, and teamwork in a fast-paced environment.
  • •Ability to use the Internet and multiple technology platforms, make decisions quickly, and work flexible shifts including nights, weekends, and holidays.
Experience:1+ yearsTravel industryCustomer service
Skills:CommunicationCustomer focusProblem-solvingProfessionalismTeamwork

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn