Technical Success Manager- France

Darktrace
Paris
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Presentation","Stakeholder management","Cross-functional collaboration","Customer advocacy"]

Own end-to-end technical outcomes for cybersecurity customers by partnering with security, IT, and technical stakeholders to turn deployment into real adoption. Build technical success plans, identify high-value use cases, and use product health and engagement indicators to spot gaps and retention risks early. Guide customers from deployment to active use, lead mitigation planning for blockers, and provide technical insights for renewals, QBRs, and growth conversations.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Darktrace
Darktrace
1 day ago

Technical Success Manager- France

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own end-to-end technical outcomes for cybersecurity customers by partnering with security, IT, and technical stakeholders to turn deployment into real adoption. Build technical success plans, identify high-value use cases, and use product health and engagement indicators to spot gaps and retention risks early. Guide customers from deployment to active use, lead mitigation planning for blockers, and provide technical insights for renewals, QBRs, and growth conversations.
Location: Paris
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Build trusted relationships with customer security and IT teams, understanding priorities, workflows, and success outcomes.
  • •Create practical technical success plans to drive platform adoption, reduce risk, and deliver measurable value.
  • •Identify high-value use cases and use product usage/engagement/health indicators to surface adoption gaps and retention risks.
  • •Guide customers through the transition from deployment to active use to accelerate time-to-value and reduce handover friction.
  • •Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks.

Key Requirements

  • •3+ years’ experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, or Product Specialist.
  • •Fluency in French and English is essential.
  • •Experience understanding enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
  • •Ability to drive adoption, retention, technical value realization, and improve customer health.
  • •Confidence communicating with security engineers, SOC analysts, system administrators, technical leaders, and executives.
Experience:3+ yearsCybersecurityEnterprise ITSaaSCloudInfrastructure
Skills:CommunicationPresentationStakeholder managementCross-functional collaborationCustomer advocacy
Languages:FrenchEnglish
Tech Stack:AICybersecuritySOCThreat detectionIncident responseHealth scoringAdoption analytics

Company Brief

Darktrace
Develops AI-driven cybersecurity solutions that detect, respond to, and neutralize cyber threats across cloud, email, network, and endpoint environments using machine learning and anomaly detection to protect enterprises globally.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cambridge, United Kingdom
Founded: 2013
WebsiteLinkedIn