Senior Aerospace Customer Support Engineer

Airbus
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 13+ yearsEducation: bachelorsSkills: ["Team-oriented","Leadership","Communication","Problem-solving","Stakeholder management"]

Manage a portfolio of airline customers by delivering retrofit solutions and scheduled maintenance services on cost, quality, and timeline. Support internal/external customer inquiries, lead stakeholder interface meetings, and escalate risks to ensure timely resolution. Provide onsite technical assistance for maintenance programs, service bulletins, planning evaluations, and storage activities. Apply aircraft and maintenance engineering expertise, including EASA/FAA knowledge, to drive best-in-class support.

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FursaFursa
Airbus
Airbus
1 day ago

Senior Aerospace Customer Support Engineer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Manage a portfolio of airline customers by delivering retrofit solutions and scheduled maintenance services on cost, quality, and timeline. Support internal/external customer inquiries, lead stakeholder interface meetings, and escalate risks to ensure timely resolution. Provide onsite technical assistance for maintenance programs, service bulletins, planning evaluations, and storage activities. Apply aircraft and maintenance engineering expertise, including EASA/FAA knowledge, to drive best-in-class support.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage a portfolio of customers for retrofit solutions and scheduled maintenance services on cost, time, and quality.
  • •Support internal and external customer queries and ensure maintenance program/planning deliverables meet customer expectations.
  • •Lead interface meetings with main stakeholders to ensure appropriate handover to customer support.
  • •Escalate blocked queries and risks to the organization for timely customer response.
  • •Provide onsite assistance and lead technical discussions at airline forums, conferences, and with Airlines and MROs.
Travel: Low travel

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability InsuranceRetirement SavingsEquityPaid LeavePaid ParentalLearning Budget

Key Requirements

  • •Minimum 13 years of experience.
  • •Authorized to work in the US.
  • •Knowledge of EASA/FAA regulations and strong technical knowledge of aircraft maintenance and operations.
  • •Experience in the aircraft customer service field (airline, MRO, or maintenance experience).
  • •Ability to lead multi-discipline projects and communicate effectively in English with internal and external customers.
Experience:13+ yearsAviationAirlineMROMaintenanceAircraft customer service
Education:Bachelor's in Engineering
Skills:Team-orientedLeadershipCommunicationProblem-solvingStakeholder management
Languages:English
Tech Stack:EASAFAAService bulletinsMaintenance programsRDAF managementEngineering drawingsAircraft configuration managementData analysisSRM/ASRAMM/MPIPC/AIPCPMSAWLPart 145 regulations

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Airbus
Designs, manufactures, and sells commercial aircraft, helicopters, defense and space systems, and related services worldwide. Airbus is a leading aerospace and defense company delivering integrated solutions for civil and military aviation customers.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Toulouse, France
Founded: 1970
WebsiteLinkedIn