Rental Service Coordinator

Ingersoll Rand
Australia
Workplace: OnsiteFull timeFunction: Executive & General ManagementSkills: ["Organisational skills","Time management","Communication","Interpersonal skills","Collaboration","Analytical thinking","Problem-solving","Attention to detail","High-pressure composure","Customer focus","Relationship building","Adaptability","Drive for results"]

Coordinate and manage customer service delivery by scheduling service technicians for maintenance, installations, and emergency repairs. Assess customer service needs, recommend tailored service plans, and monitor technician availability to handle urgent requests and schedule changes. Ensure accurate work orders, costs, and post-service invoicing, while maintaining up-to-date customer interaction records and reporting on service utilisation and outcomes. Collaborate across sales and parts to support seamless delivery.

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FursaFursa
Ingersoll Rand
Ingersoll Rand
20 hours ago

Rental Service Coordinator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Coordinate and manage customer service delivery by scheduling service technicians for maintenance, installations, and emergency repairs. Assess customer service needs, recommend tailored service plans, and monitor technician availability to handle urgent requests and schedule changes. Ensure accurate work orders, costs, and post-service invoicing, while maintaining up-to-date customer interaction records and reporting on service utilisation and outcomes. Collaborate across sales and parts to support seamless delivery.
Location: Australia
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management

Key Responsibilities

  • •Coordinate and schedule service technicians for routine maintenance, installations, and emergency repairs.
  • •Optimise scheduling to ensure efficient use of technician time and resources.
  • •Facilitate site entry and mobilisation requirements and adjust schedules based on availability and urgent changes.
  • •Assess customer service needs and recommend appropriate, tailored service plans.
  • •Generate invoices after service, maintain databases and accurate records of customer interactions and service delivery, and prepare service utilisation and outcome reports.

Key Requirements

  • •Excellent organisational and time management skills.
  • •Strong communication and interpersonal skills.
  • •Ability to work collaboratively in a team and with external parties.
  • •Proficiency in scheduling software and the MS Office Suite.
  • •‘C’ class driver’s license.
Skills:Organisational skillsTime managementCommunicationInterpersonal skillsCollaborationAnalytical thinkingProblem-solvingAttention to detailHigh-pressure composureCustomer focusRelationship buildingAdaptabilityDrive for results
Licenses:C class driver's license
Tech Stack:Scheduling softwareMS Office Suite

Company Brief

Ingersoll Rand
Designs, manufactures, and services industrial equipment and technologies including air compressors, power tools, fluid management systems, and downstream industrial solutions for manufacturing, construction, and commercial customers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Davidson, United States
Founded: 1871
WebsiteLinkedIn