Sales Support Representative

Ferguson
United States
Workplace: OnsiteFull timeUSD 21.51 - 34.39 hourlyFunction: Sales0Skills: ["Customer service","Relationship building","Decision making","Upselling","Follow-through"]

Support sales associates by helping customers find the right products and solutions. Provide personalized service through timely quotations and accurate sales orders, coordinate deliveries, and handle inbound sales calls to resolve customer concerns. Use a CRM and phone system effectively while building relationships, learning product knowledge quickly, and upselling when appropriate in a fast-paced, commitment-driven environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Ferguson
Ferguson
2 days ago

Sales Support Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Support sales associates by helping customers find the right products and solutions. Provide personalized service through timely quotations and accurate sales orders, coordinate deliveries, and handle inbound sales calls to resolve customer concerns. Use a CRM and phone system effectively while building relationships, learning product knowledge quickly, and upselling when appropriate in a fast-paced, commitment-driven environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Work with sales associates to support customer needs by determining the best products and solutions.
  • •Provide personalized service with timely quotations and accurate sales orders.
  • •Coordinate deliveries on behalf of customers.
  • •Answer sales calls with general information and resolve customer concerns or questions.
  • •Use a customer relationship management (CRM) system and phone system effectively.

Pay and Benefits

Salary: USD 21.51 - 34.39 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401k

Key Requirements

  • •0-3 years of sales and/or customer service experience is preferred.
  • •Ability to upsell and show strong sales skills while responding quickly to customer needs.
  • •Proven ability to make timely decisions and follow through in a fast-paced environment.
  • •General digital literacy, including Microsoft Office, and ability to quickly learn product knowledge and processes.
  • •Highly motivated, customer service oriented mindset with ability to build relationships.
Skills:Customer serviceRelationship buildingDecision makingUpsellingFollow-through
Tech Stack:CRMMicrosoft OfficePhone system

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn