Supervisor

Fiserv
India
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Leadership","Problem-solving","Communication","Attention to detail","Teamwork"]

Lead a team to deliver excellent operational and client service results for a fintech/payments environment. Own daily operations to meet service, quality, and business goals, coach and develop team members, and resolve complex client and operational issues to ensure customer satisfaction. Monitor performance, identify improvement opportunities, and collaborate with internal teams to enhance processes while maintaining compliance, risk management, and operational excellence standards.

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Fiserv
Fiserv
1 month ago

Supervisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Closed
Reposted: similar role first listed 1 month ago

Job Summary

Lead a team to deliver excellent operational and client service results for a fintech/payments environment. Own daily operations to meet service, quality, and business goals, coach and develop team members, and resolve complex client and operational issues to ensure customer satisfaction. Monitor performance, identify improvement opportunities, and collaborate with internal teams to enhance processes while maintaining compliance, risk management, and operational excellence standards.
Location: India
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Lead and support a team to deliver excellent operational and client service results.
  • •Manage daily operations to ensure service, quality, and business goals are met.
  • •Coach team members, provide feedback, and support their development.
  • •Handle complex client and operational issues to ensure customer satisfaction.
  • •Monitor performance, identify improvement opportunities, collaborate with internal teams, and maintain compliance and operational excellence standards.

Key Requirements

  • •Strong leadership skills to motivate a team and manage priorities.
  • •Ability to solve complex client and operational problems and ensure customer satisfaction.
  • •Strong communication and attention to detail.
  • •Teamwork skills and ability to coach team members and support their development.
  • •Ability to monitor performance and drive process improvements while maintaining compliance and risk management.
Skills:LeadershipProblem-solvingCommunicationAttention to detailTeamwork

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn