Health Care Appointment Scheduler Specialist - Call Center Representative -REMOTE

Qureos
Anywhere
Workplace: RemoteFull timeFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Communication","Organization","Attention to detail","Empathy","Time management"]

Schedule, confirm, reschedule, and cancel patient appointments across multiple providers and service lines while answering day or night calls and messages with warmth and professionalism. Maintain accurate patient demographic and insurance information, coordinate availability with clinic staff, and document changes clearly. Follow privacy and confidentiality procedures, verify details as needed, and escalate urgent or complex issues to the right teams to ensure smooth patient access to care.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Qureos
Qureos
2 days ago

Health Care Appointment Scheduler Specialist - Call Center Representative -REMOTE

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Schedule, confirm, reschedule, and cancel patient appointments across multiple providers and service lines while answering day or night calls and messages with warmth and professionalism. Maintain accurate patient demographic and insurance information, coordinate availability with clinic staff, and document changes clearly. Follow privacy and confidentiality procedures, verify details as needed, and escalate urgent or complex issues to the right teams to ensure smooth patient access to care.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Schedule, confirm, reschedule, and cancel patient appointments for day or night coverage.
  • •Answer incoming calls and messages professionally to assist patients with scheduling needs.
  • •Maintain and update patient demographic, insurance, and contact information in scheduling systems.
  • •Coordinate with providers, nurses, and clinic staff to align availability and special scheduling requests.
  • •Document interactions and appointment changes accurately, and escalate urgent concerns or complex issues appropriately.

Pay and Benefits

Perks:Paid LeaveHealth InsuranceDentalVision401kLearning BudgetEapLife InsuranceDisability InsuranceFlexible SpendingTransit BenefitsEquity

Key Requirements

  • •High school diploma or equivalent; additional administrative or health care training is a plus.
  • •Experience in appointment scheduling, medical office support, call center work, or customer service preferred.
  • •Strong verbal and written communication with a friendly, patient-focused approach.
  • •Ability to use scheduling software, electronic records systems, and standard office applications accurately.
  • •Ability to work day or night shifts reliably, with understanding of patient confidentiality standards.
Experience:HealthcareCall centerCustomer service
Education:High School
Skills:CommunicationOrganizationAttention to detailEmpathyTime management

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn