Sr. Associate, Process Manager (Auto)

Discover Financial
Plano
Full timeUSD 80,800 - 92,200 annuallyFunction: Communications, PR & CommunityExperience: 2+ yearsEducation: high_schoolSkills: ["Adaptability","Problem-solving","Collaboration","Documentation","Training delivery"]

Own day-to-day oversight of multiple business processes, using process data to monitor, report, and drive sustainable improvements. Define and manage process controls, resolve complex issues by interpreting policies and escalating breakdowns, and maintain formal process documentation. Collaborate cross-functionally on change control and project teams, represent the department in forums, and provide training/presentations to internal customers—potentially up to executive level.

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FursaFursa
Discover Financial
Discover Financial
1 month ago

Sr. Associate, Process Manager (Auto)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own day-to-day oversight of multiple business processes, using process data to monitor, report, and drive sustainable improvements. Define and manage process controls, resolve complex issues by interpreting policies and escalating breakdowns, and maintain formal process documentation. Collaborate cross-functionally on change control and project teams, represent the department in forums, and provide training/presentations to internal customers—potentially up to executive level.
Location: Plano
Employment Type: Full time
Job Function: Communications, PR & Community

Key Responsibilities

  • •Oversee multiple business processes, monitor performance, and plan process improvement or redesign initiatives.
  • •Collect, analyze, and measure process data to identify trends, gaps, and opportunities; report to senior leadership.
  • •Resolve complex process issues by interpreting policies and guidelines; escalate breakdowns and involve the right stakeholders.
  • •Maintain formal process documentation and produce project reports, presentations, business cases, and diagrams.
  • •Represent the department in change control forums and support cross-functional projects; provide internal training and presentations.

Pay and Benefits

Salary: USD 80,800 - 92,200 annually

Key Requirements

  • •High School Diploma, GED, or equivalent certification
  • •At least 1 year of experience in Microsoft Office or G Suite
  • •At least 2 years of experience in Business Process Management, Project Management, or Risk Management
  • •Adaptable and eager to learn in a fast-paced environment
  • •Comfort taking on new challenges
Experience:2+ years
Education:High School
Skills:AdaptabilityProblem-solvingCollaborationDocumentationTraining delivery
Certifications:Lean certificationAgile certificationSix Sigma certificationBusiness Process Management certificationProject Management certification
Tech Stack:Microsoft OfficeG Suite

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn