Customer Success Analyst (João Pessoa, Br)

Music AI
João Pessoa
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Structured writing","Proactivity","Troubleshooting","Customer empathy","Communication"]

Own frontline support for musicians using the AI product, handling tickets end-to-end and turning learnings into a knowledge base that reduces repeat questions. Translate user feedback into bug reports and themes for product and engineering, and proactively flag issues before they’re assigned. Help automate repetitive support cases to sustain fewer manual answers over time while working collaboratively within a hybrid Customer Success team.

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FursaFursa
Music AI
Music AI
4 weeks ago

Customer Success Analyst (João Pessoa, Br)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own frontline support for musicians using the AI product, handling tickets end-to-end and turning learnings into a knowledge base that reduces repeat questions. Translate user feedback into bug reports and themes for product and engineering, and proactively flag issues before they’re assigned. Help automate repetitive support cases to sustain fewer manual answers over time while working collaboratively within a hybrid Customer Success team.
Location: João Pessoa
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Handle the full range of support-level tickets independently for most users.
  • •Build and maintain an accurate knowledge base that gets reused instead of rewritten.
  • •Route bugs to engineering and surface user patterns to product.
  • •Help automate repetitive support cases to reduce manual answers over time.
  • •Act with proactive ownership: flag issues, propose fixes, and take ownership of what you notice.

Pay and Benefits

Perks:Paid LeaveParental LeaveWellness StipendLearning Budget

Key Requirements

  • •Hands-on musical experience: play an instrument, know basic music theory, and be comfortable in a DAW.
  • •Clear, structured writing for replies users understand and reusable articles.
  • •Genuine interest in AI tools and comfort using AI to resolve tickets and automate repetitive work.
  • •Working proficiency in English for reading, writing, and troubleshooting day-to-day.
  • •Nice to have: KCS (Knowledge-Centered Service) and/or Zendesk experience; additional languages are a plus.
Experience:AI toolsMusic technologySaaSCustomer support
Skills:Structured writingProactivityTroubleshootingCustomer empathyCommunication
Languages:English
Tech Stack:AIDAWZendesk

Company Brief

Music AI
Develops AI-driven music and audio technology (Moises) offering stem separation, transcription, and generative audio tools for musicians, creators, and enterprises to practice, produce, and license music at scale.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: Salt Lake City, United States
Founded: 2019
WebsiteLinkedInGlassdoor