Dealer Order Management Specialist

Trane Technologies
San Antonio
Workplace: RemoteFull timeUSD 31,600 - 44,765 annuallyFunction: Administration & Executive AssistanceExperience: 2-3 yearsEducation: bachelorsSkills: ["Customer focus","Communication","Problem solving","Listening","Change oriented"]

Serve as the front-line contact for customers and internal sales partners, primarily handling calls for order management inquiries. Identify models, provide pricing and availability, match HVAC systems, and offer system solutions. Own order resolution end-to-end—from initial request through post-delivery—partnering across teams to process orders, manage promise dates, run reports, and close misses, holds, and open returns while improving the order flow experience.

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Trane Technologies
Trane Technologies
4 days ago

Dealer Order Management Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 53 minutes agoStatus: Live

Job Summary

Serve as the front-line contact for customers and internal sales partners, primarily handling calls for order management inquiries. Identify models, provide pricing and availability, match HVAC systems, and offer system solutions. Own order resolution end-to-end—from initial request through post-delivery—partnering across teams to process orders, manage promise dates, run reports, and close misses, holds, and open returns while improving the order flow experience.
Location: San Antonio
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Answer and resolve order management inquiries from customers and internal partners.
  • •Support order activities including model identification, pricing, availability, promotions, and system solutions.
  • •Process customer orders end-to-end, including promise dates and order entry, coordinating with multiple teams.
  • •Manage orders from placement through invoicing across phone, email, text, or chat to ensure customer satisfaction.
  • •Run order reports, address misses/holds, close open orders/returns, and contribute to continuous improvement activities.

Pay and Benefits

Salary: USD 31,600 - 44,765 annually
Perks:Health Insurance401kPaid LeaveTuition Assistance

Key Requirements

  • •Associate’s or Bachelor’s degree preferred.
  • •2-3 years of experience in a customer service role.
  • •2-3 years of experience in inside and/or outside sales, preferably in an industrial environment.
  • •Ability to provide order-related support for model identification, pricing, availability, and system match-ups.
  • •Strong verbal and written communication skills, including listening.
Experience:2-3 yearsIndustrial environment
Education:Bachelor's
Skills:Customer focusCommunicationProblem solvingListeningChange oriented

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn