Sales Support Representative - Waterworks

Ferguson
Texas, Houston
Workplace: OnsiteFull timeUSD 18.71 - 31.41 hourlyFunction: SalesEducation: bachelorsSkills: ["Customer service","Relationship building","Decision-making","Fast-paced adaptability","Follow-through"]

Support Sales associates to help customers succeed with waterworks products and solutions. Provide personalized service through timely quotations and accurate sales orders, coordinate deliveries, and handle incoming sales calls to answer questions and resolve concerns. Work across warehouse, pipe yard, and sales counter locations while using CRM and phone systems, learning product knowledge, and upselling when appropriate to meet customer needs.

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Ferguson
Ferguson
4 days ago

Sales Support Representative - Waterworks

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Support Sales associates to help customers succeed with waterworks products and solutions. Provide personalized service through timely quotations and accurate sales orders, coordinate deliveries, and handle incoming sales calls to answer questions and resolve concerns. Work across warehouse, pipe yard, and sales counter locations while using CRM and phone systems, learning product knowledge, and upselling when appropriate to meet customer needs.
Location: Texas, Houston
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Work with Sales associates to determine the best products and solutions for customer needs.
  • •Deliver personalized customer service through timely quotations and accurate sales orders.
  • •Coordinate deliveries on behalf of customers.
  • •Answer sales calls, resolving customer concerns and questions.
  • •Use a CRM system and phone system while training and working in the warehouse, pipe yard, and at the sales counter.

Pay and Benefits

Salary: USD 18.71 - 31.41 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kParental Leave

Key Requirements

  • •1-3 years of sales and/or customer service experience (preferred).
  • •Comfort with physically demanding work and transitioning between warehouse, yard, counter, and administrative duties.
  • •Ability to upsell and exhibit strong sales skills, plus timely decision-making to respond to customer needs.
  • •Proficient in Microsoft Office.
  • •Project management abilities to coordinate timelines and ensure follow-up with clients (preferred).
Education:Bachelor's
Skills:Customer serviceRelationship buildingDecision-makingFast-paced adaptabilityFollow-through
Tech Stack:CRMPhone systemMicrosoft Office

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn