Client Success Manager

Manage a portfolio of low-touch/tech-touch clients in the digital client success model, driving proactive engagement, consistent communication, and improved retention through health-metric monitoring. Own satisfaction issue resolution end-to-end and coordinate escalations with internal teams to meet SLAs. Identify and enable expansion opportunities, track usage and adoption with dashboards, guide customers to high-value features, and host webinars/enablement content using CRM and automation tools.