Associate Engineer, ServiceNow

Carvana
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 4+ yearsSkills: ["Cross-functional collaboration","Agile delivery","Troubleshooting","Documentation","Workshop facilitation"]

Design, develop, and administer ServiceNow solutions that streamline IT and customer operations. You’ll collaborate with stakeholders to configure ITSM/CSM/ITOM/FSM and Asset Management workflows, build self-service experiences and Virtual Agent conversational flows, and automate integrations using Flow Designer and Integration Hub. Own release management and platform administration, troubleshoot performance issues with QA/DevOps/support, and translate business needs into scalable, ITIL-aligned architectures at Carvana’s on-site Technology Services team.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Carvana
Carvana
1 month ago

Associate Engineer, ServiceNow

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Design, develop, and administer ServiceNow solutions that streamline IT and customer operations. You’ll collaborate with stakeholders to configure ITSM/CSM/ITOM/FSM and Asset Management workflows, build self-service experiences and Virtual Agent conversational flows, and automate integrations using Flow Designer and Integration Hub. Own release management and platform administration, troubleshoot performance issues with QA/DevOps/support, and translate business needs into scalable, ITIL-aligned architectures at Carvana’s on-site Technology Services team.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Collaborate with stakeholders to design scalable ServiceNow solutions across ITSM, CSM, ITOM, FSM, and Asset Management.
  • •Configure and enhance core ITSM processes (incident, change, problem, and request management).
  • •Design and implement CSM and FSM solutions, including case management, work orders, scheduling, dispatching, skills management, and planned maintenance.
  • •Automate workflows with Flow Designer and orchestrate integrations using Integration Hub spokes; build and consume REST/SOAP and scripted REST APIs for inbound/outbound integration.
  • •Own release management and core platform administration, and partner with QA/DevOps/support to troubleshoot issues, improve performance, and deliver documentation/user guides.

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

  • •4+ years of hands-on ServiceNow development, architecture, and delivery across ITSM, CSM, FSM, ITOM, and HAM, aligned with ITIL practices.
  • •Certified ServiceNow professional certifications: CSA, CAD, CIS-ITSM, CIS-CSM.
  • •Practical experience configuring FSM for dispatching, scheduling, and mobile workforce automation.
  • •Strong server-side and integration development experience (e.g., Script Includes, Business Rules, GlideRecord, Flow Designer, Integration Hub/spokes, REST/SOAP and scripted REST APIs).
  • •Experience designing Virtual Agent conversational flows (topics and NLU) and applying AI/Now Assist to automate service operations.
Experience:4+ years
Skills:Cross-functional collaborationAgile deliveryTroubleshootingDocumentationWorkshop facilitation
Certifications:CSACADCIS-ITSMCIS-CSMCIS-DiscoveryCIS-Hardware Asset Management
Languages:English
Tech Stack:ServiceNowITSMCSMITOMFSMAsset ManagementHAMSAMFlow DesignerIntegration HubNow PlatformApp EngineAgent Mobile AppService CatalogService PortalEmployee CenterEmployee Center ProVirtual AgentNLUNow Assist

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn