Overnight Customer Experience Representative, Concierge

Robinhood
Denver
Workplace: HybridFull timeUSD 33.15 - 40Function: Customer Success & Account ManagementSkills: ["Empathy","Communication","Customer advocacy","Self-motivation","Adaptability"]

Resolve complex issues for Robinhood’s most active, high-value customers through empathetic, concierge-style support. Conduct personalized conversations to understand customers’ financial journeys, provide clear and compliant guidance across investment products, and serve as a trusted point of contact for advanced tools like options, margin, crypto, and futures. Track customer satisfaction, share insights to improve products, and collaborate with peers to optimize outreach and workflows.

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Robinhood
Robinhood
1 day ago

Overnight Customer Experience Representative, Concierge

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Resolve complex issues for Robinhood’s most active, high-value customers through empathetic, concierge-style support. Conduct personalized conversations to understand customers’ financial journeys, provide clear and compliant guidance across investment products, and serve as a trusted point of contact for advanced tools like options, margin, crypto, and futures. Track customer satisfaction, share insights to improve products, and collaborate with peers to optimize outreach and workflows.
Location: Denver
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Provide exceptional support to high-value customers by resolving complex issues efficiently and empathetically.
  • •Run personalized, goal-oriented conversations to understand and support customers’ financial journeys.
  • •Deliver clear, compliant guidance across investment products and strategies.
  • •Act as a trusted point of contact for complex tools including multi-leg options, margin, crypto, and futures.
  • •Improve customer experience by tracking satisfaction, sharing interaction insights with internal teams, and collaborating to optimize outreach and support workflows.

Pay and Benefits

Salary: USD 33.15 - 40
Perks:Health Insurance401kLife InsuranceDisability InsuranceFertility BenefitsParental LeavePaid Leave

Key Requirements

  • •3+ years of experience at a brokerage or within a licensed financial services environment.
  • •FINRA Series 7 and 63 required.
  • •FINRA Series 3 and Series 66 preferred and must be obtained within a certain number of days of employment if not already held.
  • •Strong understanding of multi-leg options strategies, margin trading, cryptocurrencies, and futures.
  • •Excellent verbal and written communication skills, with the ability to explain complex topics clearly and confidently.
Experience:Financial servicesBrokerageInvestments
Skills:EmpathyCommunicationCustomer advocacySelf-motivationAdaptability
Licenses:FINRA Series 7FINRA Series 63FINRA Series 3FINRA Series 66
Tech Stack:SalesforceSlack

Company Brief

Robinhood
Commission-free trading platform offering stocks, ETFs, options, and cryptocurrencies, plus cash management and retirement products. Aims to democratize finance through easy-to-use mobile and web apps for retail investors.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Menlo Park, United States
Founded: 2013
WebsiteLinkedIn