Strategic Customer Success Manager

CoLab
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 7+ yearsSkills: ["Executive communication","Cross-functional collaboration","Risk mitigation","Data-driven decision-making","Organizational skills"]

Serve as a trusted advisor to complex global enterprise customers, owning the post-sale journey to drive measurable ROI. Lead customer success strategy, executive engagement, stakeholder mapping, and structured executive business reviews. Use usage data and adoption insights to mitigate risks and surface expansion opportunities, partnering with Sales and Customer Engineering Advisors to improve retention, time-to-value, and long-term growth. Expect in-person visits and quarterly planning support.

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FursaFursa
CoLab
CoLab
1 month ago

Strategic Customer Success Manager

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Last checked: 13 hours agoStatus: Live

Job Summary

Serve as a trusted advisor to complex global enterprise customers, owning the post-sale journey to drive measurable ROI. Lead customer success strategy, executive engagement, stakeholder mapping, and structured executive business reviews. Use usage data and adoption insights to mitigate risks and surface expansion opportunities, partnering with Sales and Customer Engineering Advisors to improve retention, time-to-value, and long-term growth. Expect in-person visits and quarterly planning support.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own gross revenue retention (GRR) and influence NRR and account growth.
  • •Define and communicate a customer success strategy aligned to customer goals and expansion motion.
  • •Lead executive engagement, stakeholder mapping, success planning, and structured executive business reviews.
  • •Manage project timelines, stakeholders, and implementation milestones to maximize adoption and customer value.
  • •Identify risks early, execute action plans, and partner with Sales to drive renewals, expansion, and late-stage rollout success metrics.
Travel: Medium travel

Key Requirements

  • •7+ years in Customer Success, Strategic Consulting, or Enterprise Account Management.
  • •Proven success driving enterprise transformation and value realization across Fortune 1000 accounts.
  • •Experience orchestrating the customer journey and leading success planning in a high-ACV SaaS environment.
  • •Track record partnering with Sales to execute multi-threaded expansion strategies in complex organizations.
  • •Familiarity navigating enterprise procurement, security, and compliance processes.
Experience:7+ yearsSaaSEnterpriseFortune 1000
Skills:Executive communicationCross-functional collaborationRisk mitigationData-driven decision-makingOrganizational skills
Languages:English

Company Brief

CoLab
Provides a cloud-based construction quality and issue management platform that centralizes photos, punch lists, RFIs, and collaboration workflows to help teams track, resolve, and report construction defects and progress.
Industry: Construction Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: United States
WebsiteLinkedIn