Strategic Customer Success Manager

Serve as a trusted advisor to complex global enterprise customers, owning the post-sale journey to drive measurable ROI. Lead customer success strategy, executive engagement, stakeholder mapping, and structured executive business reviews. Use usage data and adoption insights to mitigate risks and surface expansion opportunities, partnering with Sales and Customer Engineering Advisors to improve retention, time-to-value, and long-term growth. Expect in-person visits and quarterly planning support.