Ferguson

1 week ago

ITSM CMDB Administrator - Device42 (Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Own and improve Ferguson’s ITSM Configuration Management Database (CMDB), serving as the CMDB subject matter expert. Lead CMDB governance and data quality initiatives, ensuring configuration items and service relationships are accurate and usable. Design and maintain automated CMDB discovery and reconciliation processes using Device42 and integrations (including ServiceNow and APIs), while providing production support, troubleshooting, documentation, and guidance to technical teams.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Serve as the CMDB owner and subject matter expert, leading CMDB strategy, governance, health, and continual improvement.
•Act as the primary point of contact for CMDB initiatives, partnering with technical teams, business customers, vendors, and leadership.
•Lead CMDB governance and ensure the integrity, accuracy, completeness, and usability of configuration items (CIs) and their relationships.
•Design, implement, and maintain automated CMDB discovery, data collection, reconciliation, and maintenance processes using APIs, integrations, and AI capabilities.
•Provide production support, troubleshoot complex CMDB issues, maintain documentation and governance frameworks, and deliver training and guidance.

Travel: Low travel

Pay and Benefits

Salary: USD 5,444.76 - 9,537 monthly

Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kParental Leave

Key Requirements

•5+ years of hands-on CMDB administration and governance experience, preferably with ServiceNow and/or Device42.
•Expertise in CMDB architecture, data modeling, configuration item (CI) relationships, service mapping, discovery, and configuration management best practices.
•Experience with Device42 discovery, dependency mapping, infrastructure inventory management, and CMDB data reconciliation.
•Experience integrating and maintaining CMDB data across ServiceNow, Device42, asset management platforms, cloud environments, and enterprise systems.
•Solid understanding of ITIL processes, especially Configuration Management, Incident Management, Change Management, and Asset Management.

Experience:5+ yearsITSMCMDB

Education:Bachelor's

Skills:CommunicationCollaborationOwnershipProblem-solving

Tech Stack:Device42CMDBServiceNowAPIsIntegrationsITILMicrosoft OfficeGenerative AIPredictive analyticsIntelligent automationAI agents

Company Brief

Ferguson

A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.

Industry: Wholesale & Distribution

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Newport News, United States

Founded: 1887

Website LinkedIn

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Ferguson

1 week ago

ITSM CMDB Administrator - Device42 (Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Serve as the CMDB owner and subject matter expert, leading CMDB strategy, governance, health, and continual improvement.
•Act as the primary point of contact for CMDB initiatives, partnering with technical teams, business customers, vendors, and leadership.
•Lead CMDB governance and ensure the integrity, accuracy, completeness, and usability of configuration items (CIs) and their relationships.
•Design, implement, and maintain automated CMDB discovery, data collection, reconciliation, and maintenance processes using APIs, integrations, and AI capabilities.
•Provide production support, troubleshoot complex CMDB issues, maintain documentation and governance frameworks, and deliver training and guidance.

Travel: Low travel

Pay and Benefits

Salary: USD 5,444.76 - 9,537 monthly

Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kParental Leave

Key Requirements

•5+ years of hands-on CMDB administration and governance experience, preferably with ServiceNow and/or Device42.
•Expertise in CMDB architecture, data modeling, configuration item (CI) relationships, service mapping, discovery, and configuration management best practices.
•Experience with Device42 discovery, dependency mapping, infrastructure inventory management, and CMDB data reconciliation.
•Experience integrating and maintaining CMDB data across ServiceNow, Device42, asset management platforms, cloud environments, and enterprise systems.
•Solid understanding of ITIL processes, especially Configuration Management, Incident Management, Change Management, and Asset Management.

Experience:5+ yearsITSMCMDB

Education:Bachelor's

Skills:CommunicationCollaborationOwnershipProblem-solving

Tech Stack:Device42CMDBServiceNowAPIsIntegrationsITILMicrosoft OfficeGenerative AIPredictive analyticsIntelligent automationAI agents

Company Brief

Ferguson

Industry: Wholesale & Distribution

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Newport News, United States

Founded: 1887

Website LinkedIn