NTT

4 months ago

Helpdesk Senior Associate - ITIL

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Last checked: 4 hours agoStatus: Live

Reposted: first listed 3 hours ago

Job Summary

Provide IT Service Desk support for end-users, offering guidance and training for IT devices, applications, and processes. Log, update, and promptly escalate support issues. Support end-user IT onboarding and collaborate with internal IT teams on system testing, integration, and maintenance. Evaluate and improve IT processes and tools to better support business users and the IT team, while working across 24/7 rotational shifts in a work-from-office setting.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide IT Service Desk support, guidance, and training to end-users for IT devices, applications, and processes.
•Record, update, and escalate support issues to the next level promptly.
•Support end-user IT onboarding activities.
•Collaborate with internal IT teams on system testing, integration, and maintenance.
•Discover and improve IT tools, processes, and technologies to support business users and internal teams.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills with strong communication across stakeholders.
•Strong troubleshooting skills, including bug-finding and resolution.
•Knowledge to troubleshoot IT software and hardware (Win 10, macOS, iOS, Android, Google Suite, Microsoft environment).
•Ability to work independently in a diverse global team, including 24/7 rotational shifts and work from office mandatory.

Skills:CommunicationCustomer serviceTeamworkTroubleshootingIndependent work

Languages:English

Tech Stack:Win 10MacOSIOSAndroidGoogle SuiteMicrosoft Environment

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT