Customer Service Representative

Eaton
Tijuana
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Negotiation","Analytical skills","Problem-solving"]

Manage customer interactions as the primary point of contact, ensuring satisfaction while meeting contract quality, cost, and on-time delivery requirements. Handle day-to-day customer relationship management, support order management for accurate processing and returns, and monitor contract compliance and delivery schedules. Coordinate with Contracts, Accounts Receivable, Operations, and Supply Chain to resolve invoice issues, manage demand changes, and expedite urgent customer needs. Build customer manuals and train others to use customer schedules and portals.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Eaton
Eaton
2 months ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: first listed 2 days ago

Job Summary

Manage customer interactions as the primary point of contact, ensuring satisfaction while meeting contract quality, cost, and on-time delivery requirements. Handle day-to-day customer relationship management, support order management for accurate processing and returns, and monitor contract compliance and delivery schedules. Coordinate with Contracts, Accounts Receivable, Operations, and Supply Chain to resolve invoice issues, manage demand changes, and expedite urgent customer needs. Build customer manuals and train others to use customer schedules and portals.
Location: Tijuana
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary source of contact for assigned customers and represent the customer voice internally and externally.
  • •Manage day-to-day customer relationships, including inquiries, demand changes, and follow-up on quotes.
  • •Support order management for accurate and timely order processing and returns, coordinating with relevant teams.
  • •Monitor contract compliance and customer delivery schedules, tracking shortages and expediting urgent needs with supply chain/logistics.
  • •Work with Accounts Receivable and customers to resolve contested invoices and maintain customer-specific manuals and information.

Pay and Benefits

Perks:Relocation

Key Requirements

  • •Bachelor’s degree in Business, Marketing, or a related field from an accredited institution.
  • •Advanced English proficiency.
  • •At least 3 years of experience in customer service, account management, order management, or a related field.
  • •Experience with MFG Pro (preferred) and customer portals.
  • •Experience in a customer support role for technical products and manufacturing environments.
Experience:3+ years
Education:Bachelor's in Business, Marketing, or a related field
Skills:CommunicationInterpersonal skillsNegotiationAnalytical skillsProblem-solving
Languages:English
Tech Stack:MFG ProCustomer portals

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn