Quality Assurance Supervisor

DoorDash US
United States
Workplace: OnsiteFull timeUSD 72,000 - 105,900 annuallyFunction: QA, Test & Release EngineeringExperience: 2+ yearsSkills: ["Leadership","Coaching","Mentoring","Data analysis","Problem-solving","Cross-functional collaboration","Customer obsession","Ownership","Continuous improvement"]

Lead day-to-day QA operations within the CXI organization, managing up to 15 QA Auditors while ensuring accuracy, empathy, and efficiency in every customer interaction. Investigate complex cases, identify trends, and drive operational excellence through cross-functional collaboration. Own KPI definition and performance measurement, manage resources and workflows to meet service-level agreements, and deliver rapid improvements while building sustainable long-term processes. Serve as the connector between front-line teams and leadership.

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FursaFursa
DoorDash US
DoorDash US
4 days ago

Quality Assurance Supervisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Lead day-to-day QA operations within the CXI organization, managing up to 15 QA Auditors while ensuring accuracy, empathy, and efficiency in every customer interaction. Investigate complex cases, identify trends, and drive operational excellence through cross-functional collaboration. Own KPI definition and performance measurement, manage resources and workflows to meet service-level agreements, and deliver rapid improvements while building sustainable long-term processes. Serve as the connector between front-line teams and leadership.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Manager level

Key Responsibilities

  • •Manage a team of up to 15 QA Auditors, fostering accountability, growth, and collaboration.
  • •Ensure every customer interaction meets standards for accuracy, empathy, and efficiency.
  • •Investigate complex cases to identify trends and drive operational excellence.
  • •Surface policy, process, or product gaps found through QA and work cross-functionally to address them.
  • •Allocate resources, manage workflow, define and track KPIs, and deliver against service-level agreements.

Pay and Benefits

Salary: USD 72,000 - 105,900 annually
Equity and Bonus:Equity
Perks:401kParental LeaveWellness StipendTime OffPaid LeaveHealth InsuranceDentalVisionPaid HolidaysCommuter BenefitsLife InsuranceDisability Insurance

Key Requirements

  • •2+ years of leadership experience, including at least 1 year in quality assurance.
  • •Develop people through coaching, mentoring, and fostering growth with a learner’s mindset.
  • •Analyze and interpret data using Google Sheets/Excel to inform decisions.
  • •Operate as an operator who translates analysis into actions and uses first principles to solve root-cause business problems.
  • •Constantly evaluate whether team activities are driving desired, measurable impact.
Experience:2+ years
Skills:LeadershipCoachingMentoringData analysisProblem-solvingCross-functional collaborationCustomer obsessionOwnershipContinuous improvement
Languages:English
Tech Stack:Google SheetsExcel

Company Brief

DoorDash US
On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn